The "living room" of Texas Live! - Live! Arena is a multi-level, central gathering place comprised of over 35,000 square feet of best-in-class dining, sports and entertainment options. With world-class audio and video and a 100-ft LED HD television, Live! Arena provides in-game promotions that will rival any live sports experience in the world. This is your place to be a part of the energy and excitement year-round to celebrate the Rangers and all Texas sports. The venue includes a crowd-pleasing menu and an exclusive mezzanine lounge for the ultimate sports viewing experience. At Live! Arena - nothing is short of memorable.
Host Responsibilities include, but are not limited to:
- Answers the phones and taking messages/reservations.
- Maintaining an accurate wait when necessary.
- Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
- Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
- Communicate effectively with all guests.
- Communicate problems to management immediately.
- Coordinate seating arrangements to provide fast and courteous service to guests.
- Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
- Anticipate needs of scheduled special parties.
Host Qualifications
- At least one year of experience with customer service and/or hosting.
- Must speak fluent English, other languages preferred.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
- Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
- Must be able to read, review and understand seating charts.
- Basic mathematical skills are used frequently.
- May be required to work nights, weekends, and/or holidays.
The Host position requires the ability to perform the following:
- Strong ability to provide attention to detail.
- Carrying or lifting items weighing up to 50 pounds.
- Handling objects (including food and utensils), products, speaking over and operating phones.
- Standing, bending, stooping, and kneeling.
- Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.