Host/Hostess - Restaurant

The incumbent in this position is responsible for greeting guests, arranging for prompt seating, and for ensuring guests feel welcome and comfortable. • Work in an environment that is subject to varying levels of smoke, noise and crowds the severity of which depends upon customer volume.

What You'll Do:

POSITION SUMMARY
The incumbent in this position is responsible for greeting guests, arranging for prompt seating, and for ensuring guests feel welcome and comfortable.

 

GENERAL ACCOUNTABILITIES
• Provide information on all aspects of the Spokane Tribe Casino services and facilities for guests.

• Greet guests and arranges for seating; monitors room atmosphere.

• Quote accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.

• Answer phones according to established procedures.

• Communicate with co-workers and supervisor to ensure quality service.

• Provide exceptional customer service to the public and staff.

• Other duties as assigned.

 

WORKING CONDITIONS
Must have ability to:
• Communicate effectively with customers as well as co-workers.
• Document and comprehend reservations.
• Stand throughout an eight-hour shift.
• Move effectively and efficiently throughout the restaurant.
• Lift to 10 pounds so as to carry stacks of menus or help to bus tables as necessary.
• Work in an environment that is subject to varying levels of smoke, noise and crowds the severity of which depends upon customer volume.
• Communicate effectively with customers and co-workers.

What You'll Bring:

JOB QUALIFICATIONS

The skills and abilities necessary for effective performance within this position are typically acquired through one year customer service experience.  Prior restaurant experience is helpful.

Regulatory & Compliance Responsibilities:

Obtain and maintain a valid Gaming license.