Host / Hostess (Pm shift) - Crowne Plaza Atlanta Perimeter at Ravinia

Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload

among servers. Maintain accurate waiting list as needed. Alert guests when table is

available.

• Receive payments and process transactions according to established policies and

procedures; give correct change; balance cash drawer at close of shift; complete all

opening/closing paperwork; document voids on void balance sheet.

• Promote teamwork and quality service through daily communication and coordination with

other departments.

• May process take-out orders; may answer room service phone and process room service

orders; practice up-selling techniques.

• May routinely clear and reset tables and assist with opening tasks such as assigning

stations to servers.

• May be asked to handle guest complaints and special requests.
• May assist with other duties as assigned.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
• Handling food objects, products and utensils
• Using a keyboard
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests,

wait staff, cooks, and supervisor.

• Alcohol awareness certification and/or food service permit or valid health/food handler card

as required by local or state government agency.

• Reading and writing abilities are utilized often when taking orders, completing paperwork,

etc.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?