Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload
among servers. Maintain accurate waiting list as needed. Alert guests when table is
available.
- Receive payments and process transactions according to established policies and
procedures; give correct change; balance cash drawer at close of shift; complete all
opening/closing paperwork; document voids on void balance sheet.
- Promote teamwork and quality service through daily communication and coordination with
other departments.
- May process take-out orders; may answer room service phone and process room service
orders; practice up-selling techniques.
- May routinely clear and reset tables and assist with opening tasks such as assigning
stations to servers.
- May be asked to handle guest complaints and special requests.
- May assist with other duties as assigned.
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
- Handling food objects, products and utensils
- Using a keyboard
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with guests,
wait staff, cooks, and supervisor.
- Alcohol awareness certification and/or food service permit or valid health/food handler card
as required by local or state government agency.
- Reading and writing abilities are utilized often when taking orders, completing paperwork,
etc.