Who WE are:
Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success.
Who WE are looking for:
The Hostess is the first point of contact for guests dining at American Place Casino and plays a key role in creating a welcoming and memorable experience. This position is responsible for greeting guests, managing reservations and waitlists, and coordinating seating to ensure efficient restaurant operations while delivering exceptional service.
What is expected of YOU:
- Consistently following established sequence of service to provide the highest level of service to our guests
- Building and establishing a personal clientele through guest interaction, name/face recognition
- Anticipating guests needs and responding appropriately
- Greeting guests with eye contact, a smile, and a sincere welcome as soon as they enter the restaurant
- Name usage whenever possible is key
- Polite communication with guests regarding any delays or changes in their table or reservation
- Sincere farewell with a smile
- Performing all opening and closing duties daily, as assigned per shift
- Maintaining cleanliness of host area and entrances to insure a positive first impression
- Working as a team to insure the highest level of guest satisfaction
- Following all policies and procedures set forth by the company
- Following all health and safety regulations
- Communicating effectively with management and team members alike
- Maintaining the highest level of professionalism with both guests and team members
- Utilizing OpenTable for reservations and walk ins to obtain guest info
- Seating guests in a polite and efficient manner at a reasonable pace for service
- Assisting servers/bartenders/server assistants, when possible, to keep the flow of the dining room moving
- Responsible to comply with all managers and direct supervisor requests
Experience YOU will need:
- High School diploma/GED preferred
- Hosts must possess a working knowledge of the systems used within our company. In particular the host must be proficient in the following:
- Opening and closing procedures
- Food knowledge
- Beverage knowledge
- OpenTable
- Phone system
- Bilingual preferred
Physical Requirements:
- Must be able to stand and walk for extended periods of time
- Frequently speak, read, write, stand, walk, bend and stoop
- Ability to occasionally lift and carry materials up to 30 pounds
Certificates, Licenses, Registrations:
â Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations
Benefits/Perks:
- Medical, Dental, Vision
- 401K: Matches 50% of your contribution, up to 4% of eligible contribution
- Educational Tuition Reimbursement
- Paid Time Off
- Ventra Program, EAP programs, etc.
Salary Range:
Company Statement on EOAA:
American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.