| Location | California |
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHA
What you will have an opportunity to do:
Host / Hostess
Department: Food & Beverage
Reports To: Restaurant Manager / Food & Beverage Manager
Position Type: Part-Time
Location: Chaminade Resort & Spa
Position Summary
The Host / Hostess is the first and last point of contact for guests dining at the resort restaurant and plays an important role in creating a warm, welcoming, and memorable experience. This position is responsible for greeting guests, managing seating, coordinating reservations, maintaining an accurate waitlist, and supporting the restaurant team to ensure an efficient and exceptional dining experience.
The ideal candidate is friendly, polished, organized, and confident interacting with guests in a high-end resort environment. A strong understanding of hospitality and the ability to remain calm and professional during busy periods are essential.
Essential Responsibilities
- Warmly greet and welcome all guests entering the restaurant with a friendly and professional demeanor.
- Manage the flow of guests entering the restaurant and ensure they are seated promptly and appropriately.
- Manage reservations, seating assignments, and waitlists using the restaurant reservation system.
- Escort guests to their tables and provide menus and other appropriate information.
- Monitor table availability and coordinate closely with servers, bussers, bartenders, and management.
- Maintain awareness of table status and seating rotation to ensure an equitable distribution of guests among servers.
- Answer incoming restaurant phone calls and assist guests with reservations, questions, and general information.
- Provide accurate information regarding restaurant menus, hours, resort amenities, and special events.
- Communicate guest requests, celebrations, special occasions, and other important information to the service team.
- Monitor the entrance, host stand, and surrounding areas to ensure they remain clean, organized, and welcoming.
- Assist with menus, condiments, place settings, and other front-of-house needs as directed.
- Maintain a professional appearance and positive attitude throughout the shift.
- Anticipate guest needs and proactively assist whenever possible.
- Handle guest concerns professionally and involve management when appropriate.
- Follow all resort, restaurant, safety, sanitation, and service standards.
- Assist the restaurant team with opening and closing duties as assigned.
- Support other Food & Beverage operations as needed.
- Perform other duties as assigned by management.
Guest Service Expectations
- Create a genuine and welcoming first impression for every guest.
- Demonstrate enthusiasm for hospitality and a desire to make every guest feel valued.
- Use professional and courteous communication at all times.
- Recognize returning guests and whenever possible personalize their experience.
- Maintain composure and professionalism during high-volume periods.
- Work as a team and communicate effectively with all departments.
- Treat every guest and fellow associate with respect.
Qualifications
- Previous restaurant, hotel, resort, or customer service experience preferred.
- Previous hosting or reservation experience is a plus.
- Excellent verbal communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in a fast-paced environment.
- Comfortable using computers, reservation systems, and point-of-sale technology.
- Ability to stand and walk for extended periods.
- Ability to work flexible schedules, including evenings, weekends, holidays, and peak resort periods.
- Must be dependable, punctual, and team-oriented.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to move throughout the restaurant and resort property as needed.
- Ability to occasionally lift and carry items weighing up to approximately 25 pounds.
- Ability to communicate effectively with guests and team members in a busy restaurant environment.
What We’re Looking For
We are looking for someone who understands that hospitality starts the moment a guest walks through the door. The successful candidate will bring a warm personality, polished presence, strong communication skills, and a genuine passion for creating memorable guest experiences.
Previous luxury or resort experience is valued, but a positive attitude, willingness to learn, and commitment to exceptional service are equally important.
What are we looking for?
Compensation:
$18.00-
$18.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.