Position Summary:
The Host / Hostess is responsible for creating a welcoming first impression for guests at Gallaghers Pizza. This position includes greeting customers, managing seating, answering phones, assisting with takeout orders, and helping maintain a clean and organized front-of-house area.
Essential Duties and Responsibilities:
- Greet all guests promptly and courteously upon arrival.
- Seat guests and manage the dining room seating rotation.
- Answer incoming phone calls professionally and direct calls as needed.
- Assist customers with takeout orders and pickups.
- Notify servers when guests are seated.
- Maintain a clean, organized, and welcoming entrance and host station.
- Assist with menus, silverware, table cleaning, and other front-of-house duties as needed.
- Communicate effectively with servers, kitchen staff, and management.
- Follow Gallaghers Pizza policies, procedures, and customer service standards.
- Handle customer questions and concerns professionally and notify management when necessary.
- Assist other team members during busy periods.
- Perform other reasonable duties as assigned by management.
Qualifications:
- Friendly, positive, and professional attitude.
- Strong communication and customer service skills.
- Dependable, punctual, and able to work as part of a team.
- Ability to multitask in a fast-paced restaurant environment.
- Ability to stand and walk for extended periods.
- Willingness to learn and follow directions.
Performance Expectations:
- Arrive on time and be ready to work at the scheduled start time.
- Treat all customers and coworkers with respect.
- Maintain a clean and professional appearance.
- Stay productive and assist the team when customer traffic is slow.
- Follow all safety, sanitation, and workplace policies.
- Represent Gallaghers Pizza in a positive and professional manner.
The goal of this position is to provide excellent customer service and help create a positive dining experience for every guest at Gallaghers Pizza.