Position Overview
The primary responsibility of the Casino Floor Service Host is to provide enhanced customer service to current and new mid-end Casino Players through various responsibilities on the casino floor.
All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures
Essential Duties & Responsibilities
- Provides enhanced customer service and additional on-property host presence for higher-end Mass and mid-end Players in an effort to foster loyalty.
- Creates an on-floor presence and serves as the primary position that is customer-facing for greeting and bidding farewell for players.
- Assists in arranging all customer requests throughout the trip as well as at checkout such as show tickets, dinner reservations, transportation, and available comps.
- Actively approaches and checks in with current hosted players on the floor.
- Identify un-carded players throughout the property and enroll them into the Venetian Rewards Loyalty Program through mobile units and/or manual enrollments.
- Meets and achieves departmental goals as well as goals set forth by management including, but not limited to, production, comps, and customer interactions.
Additional Duties & Responsibilities
- Assist with various floor promotions and/or events on occasion.
- Executes management objectives while continually adapting to the evolving environment of the business.
- Follows Company and departmental SOPs to ensure compliance.
- Utilizes reporting methodologies to achieve greater profitability.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Company Standards of Conduct
All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Additional Duties & Responsibilities
Additional Duties & Responsibilities
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High school diploma.
- Must be able to obtain and maintain a Nevada Gaming Board registration and Alcohol Awareness (TAM) card, as well as any other certification or license, as required by law or policy.
- 1 year of customer service experience.
- 2 years of experience in the gaming industry preferred.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Bilingual in Spanish, Mandarin, or Cantonese preferred.
- Working knowledge of Casino/Hotel systems preferred.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements
Must be able to
- Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.