Summary:
Takes orders and receives payment from guests in exchange for food and beverage by performing the following duties. Lark values first and foremost a genuine and friendly attitude and a true desire to serve others. With the right attitude and a work ethic and ability to learn new skills, we welcome candidates from both inside and outside of the restaurant industry.
Essential Duties and Responsibilities:
• Welcomes guest upon arrival, takes order, and answers any questions.
• Makes change, processes credit cards, and issues receipts to customers.
• Describes menu items for which money is received.
• Runs food to the dining room when necessary, as well as, checks in with existing guests.
• Maintains dining room cleanliness before, during and after service.
Job Skills and Qualifications:
• Hospitality Attitude and Aptitude - Demonstrate a positive attitude and a genuine desire to take care of our guests to ensure a high-quality experience; Consistently exhibit hospitality and friendliness in your daily interactions with both guests and crew; Demonstrate a capacity to learn and acquire new skills, whether you have previous restaurant experience or not.
• Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals. Is consistently at work and on time.
• Initiative - Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Follows company policies and procedures for accuracy.
• Should have strong communication, teamwork and leadership skills.
Education and/or Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Physical Demands: Must be able to work numerous hours on feet. Must be able to lift at least 50 lbs. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.