Position Summary
The Barista/Cashier/Host is responsible for creating a welcoming atmosphere for every guest while providing outstanding customer service. This position combines barista, cashier, and host responsibilities to ensure efficient front-of-house operations. Team members prepare beverages and food items, process guest transactions, answer phones, seat guests, and help maintain a clean, organized, and inviting environment.
Essential Duties and Responsibilities
- Greet every guest with a friendly, welcoming attitude and create a positive first impression.
- Accurately take guest orders and process payments using the point-of-sale system.
- Prepare and serve coffee, specialty beverages, and food items according to company standards.
- Seat guests promptly and maintain an organized, clean, and comfortable dining area.
- Answer incoming phone calls, assist guests, and accurately process to-go orders.
- Keep front-of-house areas clean, stocked, and well maintained throughout each shift.
- Follow all food safety, sanitation, and health department regulations.
- Work collaboratively with team members to ensure efficient service and an exceptional guest experience.
- Assist with stocking, cleaning, and other front-of-house duties as assigned.
- Perform other duties as assigned.
Qualifications
- Positive, friendly, and outgoing personality.
- Excellent communication and customer service skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Strong attention to detail and accuracy.
- Dependable, punctual, and reliable.
- Willingness to learn and accept coaching; on-the-job training is provided.
- Previous experience in customer service, coffee service, or restaurant operations is preferred but not required.
Schedule & Availability
- Part-time positions available.
- Flexible scheduling with day and evening shifts.
- Must be available to work some Saturdays.
Physical Requirements
- Frequently stand and walk for extended periods.
- Lift and carry up to 15 pounds.
- Bend, reach, stoop, and perform repetitive hand and arm movements.
- Work in a fast-paced environment while maintaining excellent customer service.
- Must be available to work early mornings, evenings, weekends, and holidays as needed.
Benefits
Eligible team members may receive:
- Medical Insurance with Health Savings Account (HSA)
- 401(k) Plan with Company Match
- Wellness Program
- Dental Insurance
- Vision Insurance
- Accident Insurance
- Critical Illness Insurance
- Life and Term Life Insurance
Team Member Perks
- Sundays Off
- Free buffet meal while on duty
- Dutchman Hospitality Group employee discounts on meals, merchandise, lodging, and shows
- Annual Vacation Bonus
- Wooden Nickels employee recognition program
- On-the-job training
- Scholarship Program
- Opportunities for growth and advancement
- Flexible scheduling
Work Environment
This position works in a fast-paced restaurant and coffee service environment with frequent interaction with guests and team members. The Barista/Cashier/Host is expected to maintain a clean, organized, and welcoming work area while following all company policies and food safety standards.