Company Description
Delano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand's flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.
Job Description
JOB OVERVIEW:
Under the general guidance of the Head Host, the Host is responsible for managing the guest reception and seating process within the restaurant. The Host ensures a warm and professional welcome, maintains efficient seating flow, and supports the front-of-house team in delivering outstanding guest experiences. This role is key to upholding the restaurant's hospitality standards and creating a positive first impression for every guest.
YOUR KEY RESPONSIBILITIES:
- Greet and welcome guests warmly and professionally upon arrival, creating a positive first impression and setting the tone for their dining experience.
- Manage guest reservations, waitlists, and seating assignments efficiently to optimize table turnover and minimize wait times.
- Coordinate closely with the front-of-house team, including servers and kitchen staff, to ensure smooth guest flow and timely seating.
- Provide accurate and timely communication to guests regarding wait times, special requests, and seating availability.
- Assist in training new hosts and support ongoing development by sharing best practices and company service standards.
- Maintain cleanliness and organization of the host station and entrance area to ensure an inviting environment.
- Monitor guest feedback related to seating and arrival experience and report any issues to management promptly.
- Adhere strictly to health, safety, and restaurant policies and procedures to provide a safe environment for guests and staff.
- Support team morale by fostering a collaborative and positive working environment.
- Complete necessary daily reports and logs accurately and submit to management as required.
- Assist with other front-of-house duties as assigned to ensure overall operational efficiency.
- Any other reasonable duties as assigned by the supervisor or manager.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
ADDITIONAL RESPONSIBILITIES:
- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
- Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situations.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
Qualifications
SPECIFIC JOB KNOWLEDGE & SKILLS:
- High school diploma or equivalent education required; Bachelor's degree preferred.
- Previous experience in a customer service or hospitality role, preferably in an upscale or fast-paced dining environment.
- Strong knowledge of front-of-house operations, including reservation management, guest seating, and customer service best practices.
- Excellent verbal and written communication skills in English, with a friendly and professional demeanor.
- Ability to multitask effectively and remain calm under pressure in a busy restaurant environment.
- Highly observant and quick to respond to guest needs and operational challenges.
- Physically able to stand or walk for a minimum of eight hours per shift.
- Capable of twisting, reaching, bending, pushing, pulling, and carrying items as necessary to perform job duties.
- Ability to push or lift objects weighing up to 20 lbs consistently, such as chairs, menus, or equipment.
- Strong interpersonal skills with a team-oriented attitude and a commitment to providing exceptional guest experiences.
- Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations. Additional language ability preferred.
- All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.
Additional Information
All your information will be kept confidential according to EEO guidelines.