Reports to: General Manager/Department Manager
Job Summary:
Our mission is to provide an innovative and entertaining dining experience which will compel our guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend. The Host/Hostess welcomes and entertains guests in a warm, friendly manner to provide a positive first impression of service. They are responsible to manage the efficient and timely seating of our guests, answering the phones, call ahead seating, reservations, guest inquiries, and Curbside To-Go orders.
Responsibilities and Duties
- Believes in and follows all team standards and expectations.
- Adherance to attendance policy and procedural compliance.
- Ready for each shift in full uniform.
- Perform host stand set-up, opening duties, running side work and closing duties.
- Be the positive and uplifting first and last impression of our guests.
- Answer the phone promptly with a smile.
- Communicate and seat guests in an organized, professional and friendly fashion.
- Accept reservations based on Company standards.
- Manage quotes and waiting periods based on Company standards using a guest management system.
- Inspect restrooms and parking lot for cleanliness.
- Maintain cleanliness of the host area and guest waiting areas.
- Attend all employee meetings and bring suggestions for improvement.
- Maintain restaurant safety and sanitation.
- Assist in table maintenance and bussing for prompt seating.
- Is aware of and abides by all liquor service laws.
- Alert Manager immediately if intoxicated Guest enters the restaurant.
- Always friendly and courteous on the telephone and in person.
- Keep a clean and professional appearance at all times.
- Handle guest concerns with courtesy.
- Provide information to guests when requested.
- Processes guest retail sales.
- Take to-go orders for guests and process payment.
- Perform other related duties as assigned by a Manager.
Minimum Qualifications
- Knowledge of basic restaurant hospitality and fully engaged, service-minded attitude.
- Food Safety certification, as state law requires.
- Good hearing for safety and accurate communication (with or without accommodation).
- Must be able to read, write and speak in English.
- Must have reliable transportation to and from work.
- Basic computer usage skills.
- Must possess valid food safety certification or any other food/alcohol certification if required by state law.
- Compliance with our dress and appearance policy including black slip resistant shoes.
- Ability to pass general information and departmental tests (test score of 90% or higher).
Physical Requirements
- Prolonged periods standing.
- Must be able to lift up to 50 pounds at a time.
SUPERVISORY RESPONSIBILITIES
This position does not include any supervisory responsibilities.