Hospitality Team Manager

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . The ideal candidate is patient, confident, and relationship-oriented, with strong emotional intelligence and the ability to coach, motivate, and hold team members accountable while remaining willing to step into daily operations when needed.

Our client is seeking an experienced Hospitality Team Manager to lead a large reception and hospitality team within a fast-paced corporate financial services environment. This hands-on leadership role is ideal for someone who is passionate about developing people, maintaining exceptional service standards, and creating a consistent guest and employee experience. The ideal candidate is patient, confident, and relationship-oriented, with strong emotional intelligence and the ability to coach, motivate, and hold team members accountable while remaining willing to step into daily operations when needed. Hours are generally 8:00am/8:30am-5:00pm, and the role is fully onsite five days per week.

Key Responsibilities:

• Lead and develop a team of 12-15 receptionists and hospitality coordinators, including scheduling, coverage, onboarding, training, coaching, and performance management
• Oversee front-of-house operations, ensuring consistently high standards across reception, guest services, conference spaces, meetings, and hospitality areas
• Serve as the primary escalation point for day-to-day team and service issues while providing hands-on operational coverage during high-volume periods
• Build standardized training, procedures, and service expectations while identifying opportunities to improve efficiency, consistency, and the overall workplace experience
• Partner with facilities, catering, events, security, building management, and vendors to ensure seamless execution of meetings, events, and daily office operations
• Lead hospitality projects and initiatives from planning through implementation, including team communication, training, stakeholder coordination, and ongoing process improvement

Qualifications:

• Bachelor's degree required
• 3+ years of hospitality, workplace experience, facilities, events, or related corporate operations experience
• 3+ years of people management experience with demonstrated success coaching, developing, motivating, and managing performance across a team
• Strong project management and organizational skills with the ability to manage competing priorities in a fast-paced environment
• Excellent communication and interpersonal skills with strong emotional intelligence, sound judgment, and confidence handling difficult conversations
• Tech-savvy, hands-on leader with Microsoft Office proficiency, vendor management experience, and a strong sense of accountability and ownership

Compensation/Benefits:

• Up to $93.6K-$99.84K base salary + bonus opportunity
• Multiple medical, dental, and vision plan options, plus life insurance and short- and long-term disability coverage
• 401(k) plan with company match
• PTO package
• Pre-tax commuter benefits

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)