Hospitality Team Lead

• Chick-fil-A Careers
• Great Lakes Crossing (MI) FSR
• Hospitality Team Lead

Hospitality Team Lead

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Full-timePart-time

$18.00 - 20.00 per hour

HOSPITALITY TEAM LEAD

Join the Grand Opening Team of the brand-new Chick-fil-A near Great Lakes Crossing opening late Fall of 2026!

We are hiring Hospitality Team Leads for our Front of House (FOH) Team--also known as Shift Managers or Assistant Managers--for our Hospitality Team:

• No experience necessary, training provided
• Openings available for day & evening shifts
• Full-time and part-time hours available
• We offer competitive wages with opportunity for self-led raises in the first three months

Who We Are

At Chick-fil-A Great Lakes Crossing, we aim to have a positive impact on each person who we meet. We do this through genuine care and outstanding customer service for our Customers and Team Members, ensuring that we follow the recipes that make Chick-fil-A great and that we always act with kindness. At Chick-fil-A, our goal is to be the best place to eat and the best place to work.

Who You Are

You genuinely enjoy helping others and being a part of a team. You go the extra mile to do things right. You love to have fun while working hard, and you want to be surrounded by teammates who do the same. You have some leadership experience and you are ready to take the next step in your leadership journey as a Team Leader, Shift Manager, or Assistant Manager.

What You Will Do

As a Team Leader, you are primarily responsible for:

• Leading and directing Front of House / Hospitality operations during your scheduled shift
• Assessing business needs throughout the shift and assigning Team Members to positions that best support operational success
• Coaching, motivating, and developing Team Members with real-time feedback and accountability
• Partnering with the Kitchen Team Lead to communicate business needs, staffing adjustments, and operational priorities
• Maintaining the highest standards of food safety, food quality, cleanliness, and operational procedures
• Ensuring team members are following recipes, procedures, and Chick-fil-A standards
• Balancing food quality, speed of service, accuracy, and team care when making operational decisions

Some responsibilities of all Team Members include:

• Provide a safe, welcoming, and kind environment for all Customers and Team Members
• Execute all procedures as laid out by leaders (this includes Food Safety, Service, and Cleanliness models)
• Work hard in a fast-paced environment with a sense of urgency
• Proactively contribute to the cleanliness of both Customer and Team Member areas
• Respect your teammates by being on time for shifts

Specific Hospitality Team Lead job duties include:

• Deliver excellent customer service by interacting with Customers with a smile, making eye contact, and speaking in a friendly tone
• Work as a cashier at the front counter, taking orders and payments with accuracy and speed
• Take orders and serve Customers at the drive thru
• Bag and serve meals with accuracy and speed
• Maintain clean and hospitable dining room and restrooms
• Move with urgency and stay productive from the moment your shift starts
• Keep your station clean, organized, and fully stocked
• Display grit and positivity, particularly during rush periods
• Own your impact on the Customer experience

What We Offer You

• A positive and fun environment
• Pay ranging from $18/hour to $20/hour based on availability & experience
• Flexible schedules (and always closed on Sundays)
• Leadership growth opportunities with development programs and stipends for those ready to advance
• Free employee meals while working
• Health insurance with employer contribution
• Remarkable Futures Scholarship: up to $2,500/year toward your education

What We Ask

• Bring a positive attitude and a willingness to serve
• Be a dependable team player
• Give your best effort, be willing to learn, and be coachable
• Work hard and with a sense of urgency in a fast-paced environment
• 1+ years of previous leadership experience, as a Restaurant Manager or in another industry

Our Commitment to You

We are excited to build something meaningful at Chick-fil-A Great Lakes Crossing. We welcome you to apply for this leadership opportunity so that we can grow together.

We review applications within 2-4 business days and will reach out by phone or email.

Work schedule

• Weekend availability
• Monday to Friday
• Day shift
• Night shift

Benefits

• Flexible schedule
• Health insurance
• Employee discount
• Paid training
• Other

Chick-fil-A - Great Lakes Crossing (MI) FSR

4790 S Baldwin Rd, Orion Township, MI 48359, USA

Apply

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.