HOSPITALITY SUPERVISOR - CAFE
The Cape Canaveral, FL Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Supervisor supports SpaceX's mission by overseeing day-to-day hospitality functions and providing quality food/beverage options. This creates exemplary, professional and welcoming service environments that enhance productivity and morale.
RESPONSIBILITIES:
- Set and enforce standards for hospitality operations and guest interactions
- Support conceptualization and implementation of new services, offerings, and training programs
- Oversee day-to-day operations through one or more food service outlets/catering locations
- Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentation
- Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests
- Enforce food safety practices and maintain clean, safe workstations
- Coordinate and enhance team time management
- Train staff on customer service expectations, menu knowledge, allergen, and nutritional awareness; create and maintain in-person and online training materials
- Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as needed
- Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks
- Communicate with vendors for orders, deliveries, and product quality issues
BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate
- 6+ years of food service industry experience
- 2+ years of leadership experience
PREFERRED SKILLS AND EXPERIENCE:
- 5+ years of leadership experience within the food service industry
- Experience opening new operations and/or creating operations procedures from the ground up
- Experience managing a team in fine dining, upscale, casual and quick service restaurants
- Excellent interpersonal, oral and written communication skills
- Excellent time management skills
- Excellent understanding of food safety and sanitation practices
- Excellent knowledge of food service systems, ordering and inventory
- Advanced computer skills including Microsoft Office
- Advanced knowledge with allergen identification and dietary restrictions
- Advanced knowledge of beverage service including beer, wine and spirits
- Showcases high level of professionalism
- Experience in a corporate environment
- Proficient knowledge of HR best practices
- Experience leading groups in large team settings of 10 or more staff members
ADDITIONAL REQUIREMENTS:
- Must be willing to travel to various SpaceX locations for mission critical projects
- Must be available to work extended hours and weekends
- Must have or obtain FL ServeSafe Certification (training provided internally as needed)
- Valid state issued driver's license