Hospitality & Facilities Director

• Chick-fil-A Careers
• Del Sur
• Hospitality & Facilities Director

Hospitality & Facilities Director

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Full-time

$26.00 - 28.00 per hour

Hospitality & Facilities Director

Location: Chick-fil-A Del Sur

Position Type: Full-Time (Director Level)

Reports To: Operator / Executive Leadership

Position Summary

The Hospitality & Facilities Director is a senior executive leader responsible for driving guest hospitality excellence, elevating customer satisfaction scores, and maintaining world-class facilities and equipment at Chick-fil-A Del Sur. This role directly owns corporate performance metrics-including SmartShop evaluations, Customer Experience Monitor (CEM) benchmarks, and CARES feedback resolution-while ensuring a safe, immaculate, fully functional, and compliant physical environment. Additionally, this Director directly supports restaurant operations as needed to maximize store efficiencies, productivity, and profitability, while working collaboratively with FOH leads, managing essential supply chain/produce ordering, and mentoring developing leaders.

Key Roles & Responsibilities

1. Operational Support & Performance Optimization

• Operational Support: Directly support daily FOH and overall operations as needed to maximize throughput, operational efficiencies, productivity, and overall restaurant profitability.
• Overall Hospitality Performance: Champion a culture of genuine hospitality, ensuring every guest experiences fast, friendly, and exceptional service across all touchpoints.
• FOH Support & Training (Collaborative): Partner collaboratively with the FOH Operations Lead to support daily Front of House execution and deliver high-impact hospitality training for team members.

2. Guest Hospitality & Corporate Evaluation Results

• CEM & SmartShop Results: Own and analyze Customer Experience Monitor (CEM) scores and corporate SmartShop evaluations, implementing targeted action plans to continuously improve performance.
• CARES Management: Lead the prompt resolution and tracking of guest feedback via the CARES system, translating feedback into operational improvements and staff coaching opportunities.

3. Facilities, Equipment & Vendor Management

• Facilities & Equipment Maintenance: Oversee overall physical plant maintenance, preventative maintenance schedules, and timely repair of kitchen equipment, HVAC systems, building interiors, and grounds.
• Vendor Relations: Establish, maintain, and evaluate relationships with external service providers, contractors, and repair technicians to ensure high-quality, cost-effective service delivery.
• Safety & OSHA Compliance: Enforce strict alignment with OSHA regulations, workplace safety guidelines, emergency procedures, and store safety standards.
• EcoSure & SAFE Compliance: Maintain rigorous cleanliness and safety protocols to ensure top-tier performance on EcoSure and SAFE audits.

4. Supply Chain, Inventory & Financial Controls

• Truck & Produce Ordering: Oversee inventory receiving, truck unloading procedures, and produce ordering to guarantee product freshness, ideal stock levels, and minimal waste.
• Invoices & RPIS: Audit and process incoming invoices, verify deliveries, and manage Restaurant Product Information System (RPIS) entries accurately.
• Labor & Product Cost Management: Partner with operational leads to monitor and control product costs, inventory variances, and labor efficiency relative to hospitality standards.
• Credits & Adjustments: Track and manage vendor credits, damaged goods claims, and invoice adjustments to protect store profitability.

5. Leadership Development & Store Communications

• Leadership Development: Mentor and develop emerging leaders and team members, fostering a culture of ownership, hospitality excellence, and technical facility awareness.
• InFORM System Management: Utilize inFORM tools and data dashboards to stay updated on corporate operational updates, store reporting, and compliance communications.

Qualifications & Core Competencies

• Experience: 3+ years of leadership experience in high-volume quick-service restaurant (QSR) operations, hospitality management, or facility oversight (Chick-fil-A leadership experience strongly preferred).
• Hospitality & Operational Focus: Deep understanding of Chick-fil-A hospitality standards, CEM metrics, SmartShop guidelines, guest service recovery, and operational workflow efficiency.
• Technical & Facilities Knowledge: Hands-on knowledge of commercial kitchen equipment, preventative maintenance routines, vendor management, and OSHA safety standards.
• Financial & Inventory Aptitude: Proficiency in inventory management, produce ordering, invoice processing (RPIS), and cost control strategies.
• Leadership & Collaboration: Strong communication skills with a proven track record of collaborative leadership across FOH and BOH teams.

Chick-fil-A - Del Sur

17115 Camino Del Sur, San Diego, CA, 92127

Apply

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.