Hospitality Director

Summary:

The Hospitality Director serves as the senior operational leader for Brian Head Lodge, a 100-room full-service hotel, and provides oversight of Mountain View Lodge, the company's employee housing facility during winter months, and guest hotel during summer months. This individual is a key member of the Brian Head Resort senior leadership team and is responsible for ensuring exceptional guest experiences, smooth day-to-day operations, and strong team performance across all departments under their supervision. We are looking for a genuine people-person - someone who leads with warmth, approachability, and kindness. The ideal candidate builds meaningful relationships with both guests and staff, creates a welcoming culture, and brings out the best in the people around them. This is a hands-on leadership role that requires presence, energy, and a deep passion for hospitality.

Duties & Responsibilities:

• Hotel Operations- Brian Head Lodge

• Provide strategic and operational leadership for all departments within the 100-room Brian Head Lodge, including front desk, housekeeping, maintenance, and food & beverage.

• Oversee and support department managers in achieving departmental goals and guest satisfaction benchmarks.

• Maintain high standards of cleanliness, service quality, and property upkeep throughout the hotel.

• Monitor and manage hotel occupancy, revenue, and budgets in collaboration with the General Manager & Chief Financial Officer.

• Implement and continuously improve standard operating procedures across all hotel departments.

• Respond to escalated guest concerns with professionalism, empathy, and effective resolution.

• Conduct regular walkthroughs and quality assessments to ensure the property reflects brand and company standards.

• Employee Housing- Mountain View Lodge

• Oversee the Property Manager at Mountain View Lodge, ensuring the employee housing facility is well-maintained, safe, and welcoming for resort & hotel staff during the winter season.

• Oversee the operations of Mountain View Lodge during the summer months when it operates as a guest hotel.

• Collaborate with HR and company leadership on occupancy management, facility standards, and resident expectations.

• Support a positive living environment that reflects the company's commitment to employee well-being.

• Leadership & Culture

• Serve as an active and engaged member of the Brian Head Resort senior leadership team, contributing to company-wide strategy, planning, and culture.

• Foster a team environment rooted in respect, communication, and genuine hospitality.

• Lead by example - be visible, approachable, and connected to both staff and guests.

• Participate in hiring, onboarding, training, and performance management of direct reports and hotel staff.

• Collaborate cross-functionally with other department heads to ensure a seamless guest and employee experience.

Compensation and Benefits:

• Salary Range: $95,000 - $105,000 annually (+20% annual bonus potential), commensurate with experience.
• Medical, Dental, Vision, HSA, FSA, 401(k), Life Insurance, and Paid Time Off Plan.
• Free season passes to all Resorts within the Mountain Capital Partners (MCP) collective.
• Discounts on food, beverage, and retail outlets within the MCP collective.
• Opportunity for additional discounts on merchandise and goods through company contracts.
• Carpool incentives and van share transportation options.
• Access to a community of active, like-minded individuals in a mountain resort setting.
• Networking and travel opportunities within the MCP collective.