Hospitality Assistant Manager – Quick Serve, Raleigh Convention Center Complex

Centerplate is the food and beverage services provider for Raleigh Convention Center Complex. Raleigh Convention Center is a state of the art, award winning facility located in the Raleigh Downtown District. We proudly provide hospitality for a wide variety of events including large volume conferences, stunning Galas, Celebrations, community events and many others.

Centerplate and our partner venues have been defining extraordinary experiences through thoughtful hospitality, expertly delivered, for more than 80 years at gathering places across North America and the United Kingdom. As the pioneer and leader in live event hospitality, we are committed to making the time that people spend together more rewarding and more valuable. “Making it better to be there since 1929.”

Principal Function

The Hospitality Assistant Manager- Quick Serve is responsible for supporting all aspects of Quick Serve (concessions) operations within larger venues, to include multiple-concept food courts, permanent stands, portable carts and kiosks, in-venue restaurants, private clubs and upscale suite catering.

The Hospitality Assistant Manager- Quick Serve will assist in implementing seasonal and long-term business strategies to drive Quick Serve sales revenue and meet or exceed the unit’s overall financial goals.   They will help to maximize sales by ensuring that guests receive an exceptional overall experience and that service expectations are met or exceeded within all unit outlets.

The Hospitality Assistant Manager- Quick Serve will contribute to Centerplate’s goal to be #1 in Event Hospitality through the performance of activities geared toward the creation of an energized and positive work environment for Quick Serve department staff.

Essential Responsibilities

• Maximize Centerplate’s Quick Serve revenues and operational excellence through oversight of systems and policies related to concessions operations.
• Provide leadership and direction to Supervisors, Leads and line staff.
• Ensure that policies and procedures for processing customer transactions are adhered to.

• Contribute to goal of making Centerplate #1 in Event Hospitality and the #1 Employer of Choice through personal commitment and leading by example

Skills & Requirements

Qualifications/Skills

Required:

• Bachelor’s degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
• A minimum of 2 years of previous leadership experience within a diverse food and beverage environment.
• Venue catering/concessions experience and multi-site experience strongly preferred.
• Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
• Demonstrated financial acumen; P&L accountability and/or contract-managed service experience is highly desirable
• Competent in all Microsoft Office programs.
• Flexibility, ability to work extended or irregular hours to include nights, weekends and holidays.

Other requirements include but are not limited to:

• Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts
• Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of the finance area.
• Ability to communicate effectively both orally and in writing.
• Initiative in identifying and resolving problems timely and effectively.

**Please include salary requirements when applying. **

Thank you for expressing interest in employment with Centerplate.  While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days

Centerplate is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law