Hospitality Ambassador

Keywords: Hospitality Ambassador, Workplace Experience, Corporate Hospitality, Concierge Services, Front Desk Coordinator, Guest Services, Visitor Management, Customer Service Representative, Workplace Operations, Reception Coordinator, Employee Experience, Office Services, Lobby Ambassador, Facilities Support, Corporate Services. As the first point of contact for employees, visitors, and business partners, you will help deliver a seamless, white-glove hospitality experience while supporting campus security, workplace operations, and guest services.

Contract Hospitality Ambassador Deliver a World-Class Workplace and Guest Experience
Are you passionate about customer service, hospitality, and creating exceptional first impressions? We are seeking a Hospitality Ambassador to join a dynamic Site Services team in a highly visible, customer-facing role. As the first point of contact for employees, visitors, and business partners, you will help deliver a seamless, white-glove hospitality experience while supporting campus security, workplace operations, and guest services.

This position is ideal for professionals with experience in corporate hospitality, concierge services, luxury hotels, premium retail, front desk operations, or workplace experience management.
Key Responsibilities Front Desk & Lobby Operations

• Serve as the primary point of contact for employees, visitors, contractors, and business partners.
• Deliver a professional, high-touch hospitality experience with a strong customer-service mindset.
• Respond to inquiries, requests, and workplace issues promptly and professionally.
• Create a welcoming and positive environment in lobby and reception areas.

Security & Visitor Access Management

• Partner closely with Security teams to help maintain a safe and secure workplace environment.
• Manage visitor registration, badge issuance, and host notifications.
• Ensure adherence to visitor access procedures, security protocols, and confidentiality requirements.
• Support initiatives that protect employees, visitors, and company assets.

Guest Services & Workplace Support

• Coordinate and support:
  • Visitor and guest experiences
  • VIP visits and special requests
  • Vendor and courier deliveries
  • Catering deliveries and event support
  • Personal package coordination
  • Phone and call center inquiries
• Provide exceptional service while maintaining professionalism and attention to detail.

Programs & Operational Support

• Administer workplace programs and services, including:
  • Parking placards
  • Transportation and commuter programs (including Clipper Cards)
  • Lobby amenities and workplace resources
• Provide support across multiple lobby locations as needed through flexible or rover coverage assignments.

Logistics & Continuous Improvement

• Support internal delivery and document distribution services.
• Maintain inventory and organization of lobby supplies and materials.
• Assist with process improvements, workplace initiatives, and special projects.
• Contribute ideas that enhance the employee and visitor experience.

Required Qualifications

• Bachelor's degree in any field.
• 3-4+ years of experience in one or more of the following:
  • Corporate hospitality
  • Workplace experience
  • Concierge services
  • Luxury hotel operations
  • High-end retail or customer service environments
• Proficiency with:
  • Microsoft Office Suite
  • Google Workspace
• Ability to learn and navigate new workplace technologies, visitor management platforms, and call center systems.
• Valid California driver's license.

Preferred Skills & Competencies

• Exceptional customer service and hospitality mindset.
• Strong verbal and written communication skills.
• Ability to manage sensitive and confidential information with discretion.
• Excellent organizational and multitasking capabilities.
• Proven ability to remain composed in fast-paced environments.
• Strong problem-solving and customer-resolution skills.
• Experience collaborating with cross-functional teams, including Security, Administrative Support, Legal, Facilities, and Events teams.
• Continuous improvement mindset focused on enhancing service delivery and workplace experiences.

Work Schedule & Location
Location: South San Francisco, CA
Work Arrangement: Fully onsite, 5 days per week

Available Shifts:

• 7:00 AM – 4:00 PM
• 8:00 AM – 5:00 PM

Additional Requirements:

• Attendance at bi-weekly Thursday team meetings (may extend until approximately 6:30 PM).
• Participation in team meetings and completion of required safety certifications within the first six months.
• Ability to commit to a 12-month contract assignment.
• No relocation assistance or remote work option available.

Why Join This Opportunity?
This role offers the chance to be at the center of a thriving workplace community, supporting a large employee population, visitors, and business partners. If you excel in hospitality, workplace experience, concierge services, or customer-facing operations and enjoy creating memorable service experiences, this is an outstanding opportunity to grow your career.

Keywords: Hospitality Ambassador, Workplace Experience, Corporate Hospitality, Concierge Services, Front Desk Coordinator, Guest Services, Visitor Management, Customer Service Representative, Workplace Operations, Reception Coordinator, Employee Experience, Office Services, Lobby Ambassador, Facilities Support, Corporate Services.