Highlights
Description: Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security. Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000 employees, visitors, and partners).
Numbers & Facts
| Location | South San Francisco, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $30–$33 Per Hour |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 2002 |
| Website | http://www.talentburst.com/ |
Description
Title: Hospitality Ambassador
Location: South San Francisco, CA 94080 (Onsite)
Duration: 12 Months
Description:
Front Desk / Lobby Operations
Manage programs like:
#TBL1
Location: South San Francisco, CA 94080 (Onsite)
Duration: 12 Months
Description:
- Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
- Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000 employees, visitors, and partners).
Front Desk / Lobby Operations
- Serve as the main point of contact for employees and visitors
- Provide high-level, professional service with a "heart for service mindset
- Handle inquiries, requests, and issues promptly and gracefully
- Partner closely with Security to protect people and assets
- Manage visitor check-in, badge assignment, and host notifications
- Ensure strict adherence to access protocols and confidentiality
- Vendor deliveries (packages, catering, personal items)
- Special requests and VIP interactions
- Call center support (phone inquiries)
Manage programs like:
- Parking placards
- Clipper Cards / transportation
- Lobby amenities
- Support multiple lobbies (flex/rover coverage as needed)
- Support gnExpress delivery service (document handling/distribution)
- Maintain lobby supplies
- Assist with projects and process improvements
- Exceptional customer service/hospitality mindset
- Strong communication & interpersonal skills
- Ability to handle sensitive/confidential information with discretion
- Adaptability multitasking in fast-paced environments
- Problem-solving / solution-oriented thinking
- Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
- Continuous improvement mindset
- Bachelor's degree (any field)
- 3–4 years experience in: Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.)
- Strong proficiency in: MS Office Google Suite
- Ability to learn new systems (visitor mgmt, call center tools)
- Valid CA driver's license
- Fully onsite (5 days/week) – South San Francisco
- Shift options: 7:00 AM – 4:00 PM/8:00 AM – 5:00 PM
- Bi-weekly Thursday meetings (until ~6:30 PM)
- Team meetings safety certification (within 6 months)
- 12-month commitment required
- No relocation or remote option
- Interview Process: 1. Phone interview; 2. In-person interview.
#TBL1
About Company
For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.
Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!