Hospital Specimen Technician

Pay Range: $17.75hr - $20.43hr

Job Overview:

The Hospital Specimen Technician is responsible for the preparation of patient specimens in a hospital location. The Hospital Specimen Technician must be able to perform and follow all pre-analytical processing procedures with accuracy and in a timely manner. The roles and responsibilities below are specific to samples being performed for laboratory testing.

Specimen Processing & Test Send Out Responsibilities:

• Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements.
• Knowledge and competency of hospital LIS system.
• Print performed testing reports.
• Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources.
• Responsible for supply ordering processes.
• Performs remote accessioning (pre-accessioning).

Problem Resolution Responsibilities:

• Troubleshoot and resolve specimen type issues, missing information, TIQ, TNP, additional sample requests, and other issues related to the area of responsibility.

Customer Service Responsibilities:

• Demonstrates exceptional customer service skills as the liaison between customers and the performing laboratory to provide proactive customer support.
• Responsible for managing inbound calls with a positive interaction.
• Communicates and collaborates effectively with hospital laboratory staff, the sales team, and other functions in the organization.
• Communicates information effectively regarding problem-solving with specimens, test cancellations, testing requirements, and billing requirements with hospital staff.

Required Work Experience:

• 1 3 years of working experience.

Preferred Work Experience:

• Medical background preferred, including medical terminology applicable to a clinical laboratory.
• Previous experience in a hospital laboratory environment preferred.

Physical and Mental Requirements:

• Ability to enter 6,000 alphanumeric keystrokes per hour.
• Ability to work in a biohazard environment while practicing good safety habits.
• Ability to sit or stand for long periods.

Skills:

• Handles multiple tasks simultaneously and works in a production environment.
• Hospital LIS systems knowledge or experience is a plus.
• Command of Microsoft Office Suite.
• Client interfacing role requiring strong communication, collaboration, and problem-solving skills.
• Demonstrated data entry skills to effectively utilize the organization's system and hospital client systems.
• Maintains composure while working under pressure.
• Reflects good judgment when determining what action to take when resolving problems.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and the ability to adapt to change.

Education:

• High school diploma or equivalent is required.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to enter 6,000 alphanumeric keystrokes per hour.
• Ability to work in a biohazard environment while practicing good safety habits.
• Ability to sit or stand for long periods.