Hospital - Patient Admissions Representative - Intermediate

Under general supervsion, the Patient Access Representative (PAR) - Intermediate, will accurately collect and record patient information, while adhering to all relevant regulations and protocols. This role serves as the initial point of contact for patients, ensuring a smooth and seamless registration process.

• Understanding of healthcare insurance plans, coverage, and terminology.
• Knowledge of patient registration and scheduling system.
• Ability to multitask and prioritize workload in a demanding environment.
• High level of attention to detail in documentation and reporting.
• Must be able to perform essential job duties in at least two Patient Access service areas.
• Skills in managing workload and maintaining productivity in stressful situations.
• Ability to work collaboratively in a team environment.
• Proficient typing and keyboarding skills.
• Advanced Knowledge of Microsoft Office Suite
• Understanding of healthcare regulations, including HIPAA privacy rules and insurance requirements, to ensure compliance in patient registration and data management processes.
• Bilingual preferred, but not required
• Must complete 3 hours of elective continuing education per quarter per year provided by UT Health San Antonio to continue position at level 2.

Education

• Highschool Diploma or equivalent

About Us

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence - advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America's Best Employers for Company Culture.

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.

Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.

• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.

• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.

• Holidays: 12 set paid holidays each year.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.

Job Info

• Provide every patient with an exceptional and positive experience, striving for patient loyalty and confidence.
• Greet and assist patients, families, and visitors courteously and professionally.
• Verify patient insurance coverage and obtain pre-authorizations/referrals from insurance companies as required.
• Provide basic financial counseling to patients, explaining insurance benefits, coverage limitations, and any out-of-pocket expenses or co-payments required.
• Perform Hospital cash reconciliation, and secure payment entry in adherence to financial and cash control policies and procedures.
• Provide assistance with questions regarding scheduling guidelines and clinical protocols.
• Serves as a liaison between the Patient Access Representative and clinics to resolve scheduling errors and patient issues.
• Collaborate closely with clinical staff, administrative personnel, and other departments to coordinate patient care activities and ensure a seamless transition between registration and clinical services.
• Must be available to work hours and days as needed based on departmental/system demands.
• Performs other duties as assigned.
• Provide every patient with an exceptional and positive experience, striving for patient loyalty and confidence.
• Greet and assist patients, families, and visitors courteously and professionally.
• Verify patient insurance coverage and obtain pre-authorizations/referrals from insurance companies as required.
• Provide basic financial counseling to patients, explaining insurance benefits, coverage limitations, and any out-of-pocket expenses or co-payments required.
• Perform Hospital cash reconciliation, and secure payment entry in adherence to financial and cash control policies and procedures.
• Provide assistance with questions regarding scheduling guidelines and clinical protocols.
• Serves as a liaison between the Patient Access Representative and clinics to resolve scheduling errors and patient issues.
• Collaborate closely with clinical staff, administrative personnel, and other departments to coordinate patient care activities and ensure a seamless transition between registration and clinical services.
• Must be available to work hours and days as needed based on departmental/system demands.
• Performs other duties as assigned.