Hospital Director of Operations, Veterinary Medicine

We are seeking a visionary and dynamic Hospital Director of Operations (HD) to lead an AAHA accredited, multi-specialty veterinary hospital within Ethos Veterinary Health, Animal Emergency & Referral Associates (AERA) in West Caldwell, NJ. This leader will oversee the hospital’s day-to-day operations while driving strategic growth, operational excellence, and a culture rooted in accountability, collaboration, and high performance. The ideal candidate is a strong, inspiring leader with the presence and emotional intelligence to serve as a respected role model for the team while creating a clear vision for the hospital’s future and taking decisive action to bring that vision to life.

This individual will play a critical role in shaping the next chapter of the hospital by identifying opportunities for growth, developing future leaders, and fostering an environment where both people and medicine thrive. We are seeking someone with a strategic mindset who can effectively lead through change, inspire teams around a shared mission, and elevate an already successful hospital to the next level. While strong financial and P&L experience is valuable, the ability to lead, influence, create vision, and build high-performing teams is most essential.

You will partner closely with hospital leadership, medical leaders, and support center colleagues to drive innovation, strengthen culture, and ensure the continued delivery of exceptional patient care and client experience.

What’s in it for you?

• A competitive salary range of $130,000 - $160,000 depending on experience and skill level
• Annual profit-sharing bonus plan
• Comprehensive Benefits package that offers paid time off and a 401k match
• The Company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.

Key Responsibilities
Envision – Strategic Leadership & Decision-Making

• Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
• Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
• Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.

Transform – Innovation & Operational Excellence

• Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
• Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
• Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
• Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction.

Engage – Cross-Functional Collaboration & Communication

• Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
• Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
• Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.

Develop – Talent Growth & Team Culture

• Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
• Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
• Identify and grow future leaders while supporting staff development at every level.

Drive – Operational Execution & Accountability

• Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
• Partners intentionally with (JV Stakeholders and) Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes in order to drive the execution of hospital priorities.
• Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.

Inspire – Culture, Vision & Leadership Presence

• Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.
• Lead by example—bringing optimism, compassion, and clarity to your leadership.
• Foster a resilient and mission-driven culture that embraces change and celebrates collective success.

Qualifications

• Education: Bachelor’s Degree ideal. Advanced degree is a plus; MHA/MBA
• Experience: 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
• Skills: Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration. Brings strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.

• Ideal Background: Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.

This is more than an operational role—it’s a mission-driven leadership opportunity to envision the future of veterinary care, drive innovation, and inspire teams to deliver exceptional outcomes. If you’re ready to lead with purpose, we invite you to apply.