Homegoods & Floral Manager

Who is New Leaf Community Markets?

New Leaf Community Markets opened its doors as a small cooperative in 1985 on the Westside of Santa Cruz. We learned early on, that the well-being of our guests, staff, and community starts with sustainable, locally-produced food. Farm-to-table all the way! We've partnered with open-minded producers who care as deeply about our people, the planet, and social justice as we do, from day one.

Our mission is to be a purveyor of good - from offering the best local and natural foods to taking care of our staff, community, and environment. We love what we do, and we know that it's our passionate staff who make it all possible. We're committed to taking care of our people by leading the way with progressive employment practices.

Every day, we work to create an atmosphere of openness, caring, trust, and fairness - a place where staff can thrive, and differences are celebrated. As a member of the New Leaf Community Markets team, you can count on an inclusive, friendly environment and a welcoming group of inspired individuals who love people, great food, and being a part of a community gathering place.

Ingredients You'll Bring to the Table:

You love food and have the ability to create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work.

You embody the spirit of New Leaf Community Markets core values: Community, Integrity, Sustainability, Quality, and Respect; and you are driven by our mission to nourish and sustain our community by using business as a force for change.

What's on Your Plate:

Job Title: Homegoods & Floral Manager

Department: Homegoods & Floral

Reports To: Store Director

FLSA Status: Non-Exempt

Summary

The Homegoods & Floral Manager is a leadership position responsible for driving success in both the Homegoods and Floral departments. This role requires strong communication skills, effective leadership, and a commitment to motivating and developing staff. Key traits for success include excellent communication, attentive listening, strong leadership abilities, self-motivation, observation, decisiveness, flexibility, patience, and a sense of urgency. The Homegoods & Floral Manager plays a pivotal role in maintaining positive team morale and fostering a productive working environment.

Essential Duties and Responsibilities

General Requirements:

• Engages customers in a friendly manner, shares product information, and assists in locating products throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.
• Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on the needs and conditions of the department.
• Represents company values. Works cooperatively and positively with fellow team members.
• Gives and receives feedback in a constructive manner demonstrating the company's Speak Up culture.
• Conserves company resources. Works in a manner consistent with the company's mission, vision, values, and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state, and federal regulatory agencies. Contributes to store cleanliness, maintains equipment, and informs store/department management of any problems.
• Observe all company rules and policies. Understands and complies with specific department or location guidelines, tasks, and responsibilities.

Position Responsibilities:

• Setting an example and modeling correct behavior and adherence to company policies and procedures.
• Becoming proficient in the merchandise sold within the Homegoods and Floral Departments to educate both customers and staff about product features and usage.
• Managing ordering, receiving, merchandising, and pricing of products in both departments.
• Creating captivating merchandise displays to promote sales and regularly refreshing displays to maintain customer interest.
• Implementing effective inventory control measures to minimize shrinkage and waste.
• Overseeing employee scheduling, labor control, and performance management.
• Providing ongoing training in suggestive selling techniques, merchandising, and customer service for both departments employees.
• Collaborating with Store Leadership to ensure department budgets, sales promotions, and marketing programs are effectively executed.
• Promoting a safe work environment, conducting accident investigations, and adhering to safety standards.
• Handling customer inquiries, and complaints, and ensuring high-quality customer service.
• Adapting to changes in the work environment and upholding company policies.

This job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements, but constitutes a general definition of the positions scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Supervisory Responsibilities

The Homegoods & Floral Manager holds overall responsibility for supervising their respective department teams. This includes training, assigning tasks, evaluating performance, addressing employee concerns, and maintaining a positive work environment.

Customer Service Skills

The Homegoods & Floral Manager is expected to consistently deliver exceptional customer service, going beyond simple greetings to ensure customer satisfaction. They will embody a positive and respectful attitude, adapting to changes while fostering an atmosphere of respect and flexibility.

Education and Experience

A high school diploma or general education degree (GED) is required. Previous experience and/or training in a related role (Homegoods or Floral) for six months to one year, or an equivalent combination of education and experience, is preferred.

Language Skills

Strong reading and interpretation skills for documents such as safety rules, instructions, and correspondence are necessary. Effective communication with customers and employees, including public speaking to groups, is essential.

Mathematical Skills

Proficiency in basic calculations such as discounts, percentages, and volume is required, along with the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.

Reasoning Ability

The Homegoods & Floral Manager should demonstrate the ability to analyze instructions, resolve conflicts, and make effective decisions. They must adapt to varying situations, think critically, and implement viable solutions.

Physical Demands

This role involves standing for extended periods, walking, frequent use of hands and wrists, manual dexterity, talking, hearing, and occasional lifting of up to 75 pounds. Close vision, color vision, peripheral vision, depth perception, and focus adjustment are necessary for the jobs visual demands.

Work Environment

The work environment typically has a moderate noise level.

Why You'll Love Working at New Leaf Community Markets

• Amazing Benefits Package - Including comprehensive medical, dental, vision, and 401k at 28 hours a week.
• Great earning potential with the opportunity for growth within our family of brands
• Paid Parental Leave available
• Lifestyle Scheduling
• Public Transport Benefits
• Paid Community Service Hours
• 30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations

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