Home Shopping Department Manager
Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together.
At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment where your work directly impacts customers and overall store success.
Building the future of food and well‑being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high‑volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.
Main responsibilities:
- Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment
- Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
- Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
- Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
- Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction
- Create and manage schedules aligned with order volume, peak demand, and productivity expectations
- Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders
- Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
- Ensure compliance with food safety, sanitation, quality, and company operational standards
We are looking for candidates who possess the following:
Soft skills:
- Strong customer‑service focus with excellent communication skills
- Effective people management, coaching, and team‑building abilities
- Strong organization, time management, and problem‑solving skills
- Ability to manage work in a fast‑paced, high‑volume environment
Competencies:
- Digital order fulfillment and pickup/delivery operations
- Labor planning, scheduling, and productivity management
- Performance metric tracking and continuous improvement
- Operational standards, food safety, and compliance execution
Knowledge:
- Retail, e‑commerce, or Home Shopping operations
- Store systems, handheld technology, and fulfillment platforms
Abilities:
- Ability to review performance data and take corrective action
- Ability to train, coach, and develop associates
- Ability to lift up to 50 lbs. and work in varying temperature environments
- Travel requirements: None
- Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve