Sign upLog in

Home Medical Equipment (DME) Business Development & Operations Coordinator

A Hug Away

Katy, Texas

Apply
JOB DETAILS
SALARY
$20–$25
SKILLS
Administrative Skills, Alliance/Partner Management, Assisted Living, Auditing, Business Development, Business Operations, Community Programs, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Management, Customer Support/Service, Customer Training, Documentation, Durable Medical Equipment, Equipment Maintenance/Repair, Healthcare, Healthcare Equipment Sales, Home Care, Hospice Care, Hospital, Inventory Levels, Inventory Management, Inventory Reports, Leadership, Life Insurance, Medical Equipment, Medical Office, Medical Products, Networking Events, Operational Audit, Operational Improvement, Operational Support, Operations Management, Organizational Skills, Problem Solving Skills, Product Merchandising, Product Support, Purchasing/Procurement, Quality Control, Record Keeping, Retail, Retail Management, Retail Operations, Retail Sales, Sales Prospecting, Time Management, Vendor/Supplier Relations, Vision Plan
LOCATION
Katy, Texas
POSTED
27 days ago
About the Role
A Hug Away Medical Supplies, Inc. is seeking an experienced Home/Durable Medical Equipment (DME) Business Development & Operations Coordinator to support the growth of our expanding medical supply operation.
This position is ideal for a candidate with DME experience who enjoys building relationships, developing referral partnerships, managing retail operations, and supporting the day-to-day success of a medical equipment business.
The successful candidate will work closely with leadership to strengthen referral networks, enhance customer service, expand retail sales, and ensure smooth DME operations.
Core Responsibilities:
Business Development & Referral Growth:
  • Develop and maintain relationships with physician offices, clinics, hospitals, rehabilitation facilities, home health agencies, hospice agencies, assisted living facilities, and community partners.
  • Conduct outreach activities to increase referrals and expand market presence.
  • Identify new business opportunities and support strategic growth initiatives.
  • Represent the company at networking events, health fairs, and community outreach programs.
Retail Store Operations:
  • Assist with the day-to-day operations of the medical supply showroom and retail store.
  • Educate customers on available medical equipment and supplies.
  • Support merchandising, product displays, and retail promotions.
  • Ensure a positive customer experience through excellent service and product knowledge.
DME Coordination & Inventory Management:
  • Coordinate DME orders from intake through delivery.
  • Maintain inventory levels, conduct audits, and monitor product availability.
  • Work with vendors and suppliers to ensure timely ordering and replenishment.
  • Assist with equipment tracking, maintenance schedules, and quality control.
Customer Service & Relationship Management:
  • Serve as a primary point of contact for patients, caregivers, referral sources, and community partners.
  • Address customer concerns and ensure timely resolution of issues.
  • Conduct follow-up calls to maintain customer satisfaction and encourage repeat business.
Operations & Administrative Support:
  • Maintain accurate records and operational documentation.
  • Assist leadership with reporting, inventory analysis, and operational improvement initiatives.
  • Support vendor relationships, purchasing activities, and special projects.

Preferred Qualifications:
  • 2+ years of Home Medical Equipment (HME) or Durable Medical Equipment (DME) experience.
  • Experience working in a DME retail store, medical supply company, healthcare sales, or business development environment.
  • Strong relationship-building and customer service skills.
  • Experience with inventory management and vendor coordination.
  • Familiarity with Brightree is preferred but not required.
  • Self-motivated, organized, and capable of working independently.
  • Comfortable engaging with referral sources and community partners.

Compensation & Benefits:
  • Competitive hourly pay ($20–$25/hr) plus commission.
  • Paid Time Off (PTO) after 90 days.
  • Dental, Vision, and Life Insurance.
  • Performance-Based Bonus Opportunities.
  • Professional Growth and Advancement Opportunities.
  • Supportive, Mission-Driven, Women-Owned Organization.



About A Hug Away:

A Hug Away Healthcare, Inc. is not just a brick-and-mortar company; we are one of the best Female Owned healthcare agencies in Katy and Houston (Texas), with a comprehensive team of professional experts with over 35 years of experience. Choosing a dependable, cost-effective, and well-qualified home health, hospice, medical supply, or health help in Katy and Houston, TX, can be exhausting. That is why we are here. We are a women owned Hospice and Healthcare company that puts its customers first. If you'd like to be part of the team at A Hug Away, apply now! www.ahugaway.com

About the Company

A

A Hug Away