Home Loans Production Manger - New Orleans

We are seeking a Home Loans Production Manager for the Home Loans Production Department.

This role provides strategic leadership over all home loan production functions, including originations, processing, closing, funding, secondary marketing, quality control, compliance, and key operational projects. The manager is responsible for ensuring high‑quality output, regulatory adherence, effective process improvement, and strong member satisfaction. The position oversees multiple teams, manages vendor and project activities, supports audits and business continuity planning, and upholds a culture of clarity, accountability, and professional development. NMLS registration is required.

If you have extensive leadership experience, expertise in home‑loan operations, and a commitment to operational excellence, you should apply right away.

Highlights:

• Lead enterprise-level process innovation across all home-loan production function to achieve high-quality, low-defect output.
• Oversee multi-team operations spanning originations, processing, closing, funding, secondary marketing, QC, and compliance.
• Drive continuous improvement through system optimization, best‑practice implementation, and data‑driven performance analysis.
• Develop and mentor leaders while ensuring role clarity, regulatory training, and strong team collaboration.
• Ensure regulatory excellence by maintaining compliant operations, accurate reporting, and effective audit and QC responses.
• Advance loan craftsmanship by ensuring documentation accuracy, SLA adherence, and timely delivery across all channels.

Experience:

Required

• 5 years of experience in the management of or directly involved in the production of home loans including 1st and 2nd lien home improvement, 1st and 2nd lien home equity loans.
• 5 years of experience in quality control and compliance.
• Thorough understanding of Fannie Mae investor guidelines.

Preferred

• Experience in secondary loan commitment and delivery

Education:

Required

• High School Diploma or Equivalent

Preferred

• Bachelor's Degree

Licenses & Certifications:

Required

• Registration as Mortgage Loan Originator (MLO) with National Mortgage Licensing System and Registry

Skills & Knowledge:

Required

• Skilled at consistency producing high quality output with low to zero defects.
• Detailed knowledge of and experience in all functions required to lead a compliant and effective home mortgage production operation.
• Understanding of laws and regulations pertaining to the production of home loans
• Able to proactively solve problems from a frame of reference that recognizes dynamic complexities caused by time delays.
• Ability to gather, analyze, and apply conclusions from empirical data when making decisions that affect current and future business.
• Ability to lead others to achieve desired results
• Effective verbal and written communication skills
• Mathematical skills to execute statistical computations
• Adept at utilizing computing technologies, including Microsoft Office, loan origination systems, document management tools, and reporting software.
• Must be able to represent Credit Human in a professional manner within the business community
• Ability to establish and maintain effective relationships
• Basic understanding of the concept of productive capacity and its utilization
• Basic knowledge of Income and P&L Statements

Schedule: Monday-Friday, 8:30 am-5:30 pm

Level of Work: 3B

Salary Range: $125,000 to $140,000 Annually; 10% discretionary Bonus potential based on performance

Flexibility: In office, on site; not remote or hybrid