Home Health Intake Coordinator

United Home Health Care

  • Muncie, IN
  • 30+ days ago
  • Full-time

Highlights

As the first point of contact for patients, families, and healthcare providers, you will play a critical role in ensuring a smooth transition into our home health services. Customer Service: Serve as a helpful, empathetic resource for patients and families, answering questions about the intake process and setting clear expectations.

Numbers & Facts

LocationMuncie, IN
Job TypeFull-time

Description

Benefits:
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Paid time off
  • Vision insurance

We are seeking a compassionate, organized, and detail-oriented Home Health Intake Coordinator to join our growing team. As the first point of contact for patients, families, and healthcare providers, you will play a critical role in ensuring a smooth transition into our home health services.


The ideal candidate possesses excellent communication skills, a strong understanding of medical terminology, and the ability to navigate insurance verification processes efficiently. If you thrive in a fast-paced environment and are passionate about helping patients receive high-quality care at home, we want to hear from you!

Key Responsibilities


  • Process Referrals: Receive, review, and process incoming patient referrals from hospitals, physicians, and community resources.

  • Patient Intake: Conduct initial screenings to gather demographic, clinical, and insurance information needed to determine eligibility for home health services.

  • Insurance Verification: Verify insurance benefits, 

  • Coordination of Care: Collaborate closely with scheduling coordinators, clinical managers, and authorization department.

  • Data Management: Input accurate patient data into the Electronic Medical Records (EMR) system while maintaining strict HIPAA compliance.

  • Customer Service: Serve as a helpful, empathetic resource for patients and families, answering questions about the intake process and setting clear expectations.

Qualifications & Skills


  • Experience: Minimum of 1–2 years of experience in healthcare, prever previous Intake experience or ,  Medical Assisting

  • Education: High school diploma or equivalent required.

  • Technical Skills: Proficiency with Electronic Medical Records (EMR) software and standard office programs (Microsoft Office/Google Workspace).

  • Soft Skills: Outstanding communication and interpersonal skills, strong problem-solving abilities, and high empathy for patient needs.


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