| Location | Phoenix, AZ |
The Home Delivery Logistics Associate supports the daily operations of St. Mary's Food Bank's Home Delivery Program by coordinating the accurate and timely preparation, staging, and distribution of food to Homebound Neighbors. Working with internal teams, third-party delivery providers, and program staff, this position maintains inventory and delivery information, coordinates provider pickups and returns, resolves day-to-day operational issues, and supports emergency or staff deliveries as needed. Success in this role requires strong organization, attention to detail, communication, and the ability to manage competing priorities in a fast-paced environment.
Essential Functions
• Utilize St. Mary’s Food Bank’s WMS system & NetSuite to review, verify, and process invoices and orders scheduled for home delivery.
• Prepare, organize, and stage food boxes and products for delivery, ensuring orders meet established quality, quantity, and food safety standards.
• Upload, maintain, and monitor client delivery rosters on third-party platforms while coordinating daily provider pickups to ensure accurate, timely handoffs.
• Follow all St. Mary’s Food Bank policies, procedures, food safety requirements, and safety practices.
• Coordinate and complete redeliveries for missed deliveries, and perform emergency or staff deliveries as needed, providing professional and respectful service to neighbors.
• Assist with ordering and maintaining program supplies to support daily operations
• Maintain daily organized and accurate records related to deliveries, inventory, returns, and provider activity.
• Maintain accurate client and delivery records by entering all Home Delivery services, including but not limited to provider-specific annotations, and suspending TEFAP and CSFP clients after two consecutive missed deliveries per policy.
• Assist with directing volunteers in food preparation, staging, loading, and other assigned logistics tasks.
• Perform other duties assigned to support the mission and operational needs of the Home Delivery Program.
Evening Shift Specific
• Receive, document, and process returned products from delivery providers while maintaining accurate inventory records.
• Identify and communicate order, inventory, or delivery discrepancies to the Lead Home Delivery Associate or Home Delivery Supervisor for review and resolution.
Scope and Complexity
The Home Delivery Logistics Associate manages multiple time-sensitive tasks simultaneously, including order preparation, provider coordination, and delivery follow-up, while maintaining a high level of accuracy. The position works within established program procedures and food safety requirements and exercises independent judgment in resolving day-to-day issues such as missed deliveries, provider pickup discrepancies, and emergency delivery requests, escalating to supervisors when issues fall outside standard procedures. Errors or delays directly affect Homebound Neighbors who rely on these deliveries, making consistent follow-through, accountability, and attention to detail essential.
Physical Demands/Environment Factors
• Requires regular standing, walking, bending, and lifting and moving up to 50 pounds.
• Requires significant use of a computer, personal phone, and general office equipment.
• Requires adequate visual acuity to read labels, screens, documents, and inventory information.
• Ability to grasp, handle, move, and organize food products and supplies.
• Ability to communicate effectively through reading, writing, speaking in person, electronically, and by telephone.
• May be required to work in varying temperatures and around typical warehouse and food distribution environments.
Minimum Qualifications
• Must obtain Forklift and a ServSafe for Food Banking Certification within 30 days of employment and maintain current certification throughout employment.
• High School diploma or equivalent; associate or bachelor's degree preferred with program, social sciences, or non-profit degrees preferred
• Ability to effectively use Microsoft Office products, including Outlook, Excel, Word, and Teams, and learn organization-specific systems and third-party platforms.
• Three years of demonstrated experience in the customer service, logistics, warehouse, or non-profit field.
Skills and Abilities
• Organization & Time Management
• Attention to Detail
• Problem Solving
• Communication
• Teamwork
• Initiative
• Customer Service
• Adaptability
• Accountability
Preferred Qualifications
• Previous experience with food distribution, warehouse operations, logistics, or home delivery.
• Previous experience working in a nonprofit or community service organization.
• Experience using warehouse management systems, inventory systems, or third-party delivery platforms.
• Experience coordinating with delivery providers, drivers, volunteers, or external partners.
What we offer:
St. Mary’s Food Bank is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.
This is your chance to join a cohesive and welcoming team and make a difference in our Arizona communities. Join our Mission to alleviate hunger.
Qualified candidates are invited to submit their resume and salary requirements to: https://www.stmarysfoodbank.org/careers/