Home Comfort - Commercial Fuels Dispatcher

JOB DESCRIPTION

Position: Home Comfort & Commercial Fuels (HCCF) Dispatcher

Reports to: HCCF Director of Liquid Distribution

Status:Fulltime, exempt

Yearly Salary: $65K - $75K

ESSENTIAL FUNCTIONS - Responsibilities include and are not limited to:

• Execute the everyday dispatching of Delivery Drivers within the designated market.
• Oversee the delivery drivers schedule and forecast workload.
• Consistently provide outstanding customer service and a positive reputation within the community.
• Maintain customer database to ensure current information.
• Manage and maintain daily exception report.
• Provide clear and concise communications with department managers, employees and customers.
• Efficiently learn and utilize industry specific software.
• Promote a culture of safety through daily communication, trainings, information/knowledge to employees. This includes about environmental safety measures and procedures; making sure employees follow all DOT, environmental, and company compliance 100% of the time.
• Identify and manage through issues and ensure immediate action is taken to resolve the issue.
• Utilize various in-truck technologies to help increase delivery efficiency and ensure safety standards are being met.
• Manage and maintain vehicle maintenance records and the timely service of designated equipment to ensure that all vehicles adhere to company policies and procedures.
• Must be able to remain in a stationary position 90% of the time.
• Adhere to company policies and procedures 100% of the time.
• Provide oneself with a reliable means of transportation to and from work and the ability to be reached by telephone.
• Seasonal 'On-Call' during peak times of business.

RESPONSIBILITIES - Responsibilities include and are not limited to:

• Schedule and coordinate all delivery calls as calls are received.
• Create dispatch tickets for all delivery requests and respond to all messages left overnight.
• Dispatch Drivers and debrief them after completion of each shift.
• Take incoming customer calls and dispatch in a timely manner - including after hours and weekends.
• Maintain the on-call schedule for the drivers when applicable.
• Ensure the appropriate use of company resources and assets.
• Perform work functions within all safety guidelines at all times.
• Report to work with minimal absenteeism or tardiness.
• Attend job related training and informational seminars as requested/provided.
• Perform other job related activities and special projects as assigned.
• Ensure that all pre and post trip inspections and compliance measures are being done in accordance with State, Federal and companywide policies where applicable.
• Comply with company dress code 100% of the time.
• Maintain confidentiality 100% of the time in regards to customer and company information.

QUALIFICATIONS - Qualifications include and are not limited to:

• Must be self-motivated, self-starter, results driven individual with a high degree of accuracy and attention to detail.
• Proficiency in Microsoft Office Suite.
• Ability to multitask and manage stressful situations.
• 2-5 years industry specific experience preferred but not required.
• Possess a high school/vocational school diploma or G.E.D. and related certification.
• Possess a valid driver's license and ability to obtain a valid CDL with additional endorsements preferred but not required.