Home Care Scheduling Coordinator

Interim HealthCare is seeking a dependable, organized and relationship-focused Home Care Scheduling Coordinator to support our growing Home Care division.

This position is responsible for coordinating caregiver schedules, filling open shifts, responding promptly to call-offs and maintaining consistent communication with clients, families, caregivers and the administrative team. The ideal candidate thrives in a fast-paced environment, takes ownership of unresolved scheduling needs and understands how reliable staffing directly affects the clients we serve.

Schedule:

Full-time, Monday through Friday, 9:00 a.m.-5:30 p.m., with flexibility based on client and scheduling needs. Occasional after-hours support or participation in an on-call rotation is required.

Pay:

$20.00-$23.00 per hour, based on relevant home care and scheduling experience.

Primary Responsibilities:

• Coordinate and maintain caregiver schedules for Home Care clients.
• Match caregivers according to availability, qualifications, location, client needs and personality compatibility.
• Respond promptly to caregiver call-offs, open shifts and schedule changes.
• Proactively contact qualified caregivers to secure coverage.
• Confirm upcoming shifts and address potential coverage concerns before they become emergencies.
• Communicate schedule updates clearly with clients, families, caregivers and internal team members.
• Maintain accurate schedules, caregiver availability and documentation in AxisCare.
• Monitor attendance, late arrivals, missed clock-ins and unconfirmed shifts.
• Assist with new-client starts, caregiver introductions and ongoing assignments.
• Follow up with clients and caregivers regarding schedule satisfaction and ongoing needs.
• Escalate attendance, performance, client-care or safety concerns to the appropriate manager.
• Communicate unresolved scheduling needs during team and on-call handoffs.
• Provide occasional scheduling support for the Staffing division as needed.
• Protect confidential client and employee information.

Qualifications:

• Previous home care, healthcare scheduling, staffing or customer-service experience preferred.
• Strong communication and relationship-building skills.
• Excellent organization and attention to detail.
• Ability to manage competing priorities and frequent schedule changes.
• Comfortable making frequent phone calls and sending professional texts and messages.
• Ability to remain calm, professional and solution-focused under pressure.
• Strong computer skills and the ability to learn scheduling software.
• Experience with AxisCare or another home care scheduling system is a plus.
• Reliable attendance and consistent availability are required.

What Success Looks Like:

• Open shifts are addressed promptly and followed through to resolution.
• Clients, families and caregivers receive timely communication.
• Schedules and documentation remain accurate and current.
• Potential coverage concerns are identified early.
• Responsibilities are owned through completion.
• Caregivers are matched thoughtfully with clients.
• Clients receive dependable, consistent care.

If you are a proactive problem-solver who enjoys helping people and creating order in a fast-moving environment, we would love to hear from you.

Interim HealthCare is an equal opportunity employer.

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