Home Care Scheduler (some Caregiving Experience Preferred), Tewksbury MA (full time or part time)
Brightstar Care
Tewksbury, Massachusetts
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JOB DETAILS
SKILLS
CPR Certification, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Customer/Client Research, Detail Oriented, Director of Nursing (DON), Diversity, Documentation, Driver's License, Health Plan, Healthcare, Home Care, Hospital, Interpersonal Skills, Multitasking, Nursing Management, Onboarding, Operational Support, Organizational Skills, Problem Solving Skills, Registered Nurse (RN), Sales Management, Schedule Development, Staff Requirements, Team Player, Telephone Skills, Time Tracking, Training/Teaching
LOCATION
Tewksbury, Massachusetts
POSTED
22 days ago
Responsive recruiter
Benefits:
Competitive salary
Flexible schedule
Free food & snacks
Free uniforms
Opportunity for advancement
Training & development
Wellness resources
About the Role
BrightStar Care is seeking a Home Care Scheduler to support our growing home care operations. This role is ideal for someone with caregiving or home care experience who enjoys coordinating care, supporting caregivers, and being a reliable point of contact for clients and families. You will play a critical role in ensuring seamless care delivery by managing schedules, handling call-outs, supporting client intake, and assisting with in-person orientations.
Key Responsibilities
Caregiver Scheduling & Coverage
Schedule caregivers to meet client care needs efficiently
Manage last-minute call-outs, shift changes, and emergency coverage
Ensure proper staffing levels and continuity of care
Client Intake & Communication
Answer incoming calls from clients, families, and caregivers
Assist with new client intake, gather information, and coordinate start of care
Serve as a point of contact for day-to-day client and caregiver communication
Operations & Orientation Support
Assist with in-person caregiver orientations, including check-ins and paperwork coordination
Support onboarding and scheduling for newly hired caregivers
Maintain accurate documentation in scheduling and client management systems
Care Coordination
Collaborate with the Director of Nursing and management team to support care plans
Help ensure smooth transitions from hospital or rehab to home care services
Step in to assist with caregiving tasks when needed (preferred experience)
Qualifications & Experience
Previous experience in home care scheduling, caregiving, or healthcare coordination preferred
HHA, or some hands-on caregiving experience strongly preferred to cover call outs on need basis
Driver's License, CPR certificate and TB test results are needed
Strong communication and customer service skills
Comfortable handling a fast-paced environment and urgent staffing needs
Organized, detail-oriented, and dependable
Basic computer skills; experience with scheduling software is a plus
Ability to multitask and problem-solve independently
Skills & Attributes
Compassionate, patient, and professional demeanor
Strong phone etiquette and interpersonal skills
Proactive and solution-oriented mindset
Team player willing to support operations as needed
Ability to remain calm under pressure
What We Offer
Flexible work schedule (2-3 days in office)
Paid training
Supportive, team-oriented work environment
Opportunity to grow within a respected home care organization
Meaningful work that makes a difference in seniors’ lives
Compensation: $18.00 - $25.00 per hour
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Follow your passion. Grow your home care career. We’re proud to provide benefits that reflect the important role you play in supporting the mission of BrightStar Care Lowell/Andover/Tewksbury/North Chelmsford MA and the surrounding area, while also helping you achieve your personal and career aspirations.
Compensation
Attractive salary
Weekly payments via direct deposit or debit card
Opportunities for financial bonuses, including employee and client referrals, longevity rewards, and Employee of the Month recognition
A rewards and recognition system offering chances to earn various incentives.
Opportunity & Growth
Access to training and continuing education (CEUs) to enhance your career development
Potential for career advancement within our organization.
Work-Life Balance
Flexible scheduling options, including PRN roles.
Earned Paid Time Off (PTO)
Opportunities for weekend and evening shifts
Convenient mobile time tracking for easy clock-ins and clock-outs
Culture
Be part of a supportive team led by an RN Director of Nursing.
Work alongside mission-driven individuals dedicated to making a difference and embracing our Core Values: Be Open and Honest, Serve with Passion, Do the Right Thing, Do What You Say, and Make It Great
We are an independently owned and operated, equal opportunity employer, committed to diversity and non-discrimination based on race, ethnicity, gender, veteran status, disability, or any other protected class.
Excited to Join Our Team? We can’t wait to meet you and have you on board! Explore our current openings and apply now. Company Website: https://www.brightstarcare.com/locations/acton-andover-lowell/ Location: Lowell/Andover MA
About the Company
B
Brightstar Care
About BrightStar Care of Fairfax
Caring for a family member can be challenging. We know. We've been there. We started BrightStar to provide the compassionate, responsive and quality home care we had trouble finding for our family. At BrightStar, we strive to deliver just the right care for your loved one- care that keeps them safe and healthy.
About Our Higher Standard
At BrightStar Care of Fairfax, we believe that caring is more than just a job– it’s a way of life. That’s why our caregivers mean so much more to the people, families, and organizations they serve. BrightStar Care nurses, therapists, CNAs, and caregivers deliver professional and compassionate care in the comfort and familiarity of home. We are proud to provide a range of home care services to meet your loved one’s unique needs. From companionship, bathing, and hygiene assistance to in-home infusions and medication management, our professional care staff is available 24/7 to help when you need it most.
A Message From the Owners Kerry and Robert Massie:
Thank you for Considering BrightStar Care of Fairfax!
Kerry and I started BrightStar Care of Fairfax in 2012 because our experience in obtaining quality home care for Kerry’s mother in 2010 was so very difficult. We were so disappointed in the quality of the care and customer service we encountered that we began to look into how, and where, top-quality home care could be found.
After a number of tries, we found the BrightStar Care approach. We were so impressed with the superior level of customer service it provides that we decided to open own agency here in Northern Virginia.
Our mission is to provide the absolute best care for you and your loved one- a Higher Standard. We will do everything in our power to make sure your experience is the one Kerry and I were looking for in 2010. If, at any time, you are not 100% satisfied with the quality of care and customer service we are providing- or just need some more information- please reach out directly to us.
Kerry and Robert Massie are Certified Senior Advisors
The following pages will help you understand a bit more about the BrightStar approach. We hope to introduce you to the Homecare Buying Guide - a tool that many of our clients found helpful in evaluating and selecting the right homecare agency. And thank you again for considering BrightStar Care of Fairfax.
At BrightStar Care of Fairfax, we believe that caring is more than just a job– it’s a way of life. That’s why our caregivers mean so much more to the people, families, and organizations they serve. BrightStar Care nurses, therapists, CNAs, and caregivers deliver professional and compassionate care in the comfort and familiarity of home. We are proud to provide a range of home care services to meet your loved one’s unique needs. From companionship, bathing, and hygiene assistance to in-home infusions and medication management, our professional care staff is available 24/7 to help when you need it most.