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Home and Community Support Services Program Manager

State of Maine

Augusta, Maine

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JOB DETAILS
SALARY
$64,334.40–$91,332.80
SKILLS
Budgeting, Community Programs, Community Support, Community and Social Services, Customer Support/Service, Department of Health and Human Services, Developmental Disabilities, Documentation, Employee Retention, Healthcare Providers, Healthcare Quality, Hospital, Interpret Regulations, Leadership, Licensing, Needs Assessment, Organizational Skills, People Management, Performance Management, Performance Reviews, Policy Development, Policy Implementation, Program Planning, Project/Program Management, Psychiatry and Mental Health, Public Health, Regulations, Safety Standards, Set Goals, Social Work, Standard Operating Procedures (SOP), Strategic Planning, Team Player, Time Management
LOCATION
Augusta, Maine
POSTED
1 day ago
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department of Health and Human Services (DHHS)

Social Services Program Manager

Opening Date: June 24, 2026

Closing Date: July 8, 2026

Job Class Code: 5094

Grade: 28 (Supervisory)

Salary: $64,334.40 - $91,332.80 per year*

*This is inclusive of a 1.00% recruitment and retention stipend

Position Number: 20002-4757

Location: Augusta

This position allows for partial telework with management approval.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities:

This position directs and oversees the day-to-day licensing, survey, and complaint investigation activities of the Home and Community Support Service (HCSS) program. Responsibilities include working with key stakeholders at the State and national level to ensure program requirements are congruent with other state and national standards for quality and safety. This position helps to develop and implement policies and initiatives in support of agency goals and objectives. This position may supervise a combination of professional, technical, and clerical staff.

This position also:

• Monitors the HCSS complaint process to ensure appropriate triaging and assignment of complaints.

• Evaluates and counsels staff regarding work performance and identifies training needs for assigned staff.

• Reviews written documentation of survey and supervisory staff

• Establishes goals for the HCSS program and implements steps to achieve goals

• Ensures consistency regarding regulatory interpretation and survey process among team members

• Participates in the development and ongoing review of the annual budget for the program

• Develops performance improvement initiatives and standard operating procedures and engages in strategic planning for the HCSS program

• Participates in rule revision and development for the HCSS program

• Coordinates with DHHS offices regarding HCSS programs and requirements

Minimum Qualifications:

Four (4) years of progressively responsible experience in social service or mental health/developmental disabilities programs and a Bachelors Degree. At least three (3) years of the required experience must be in a supervisory and/or administrative capacity. Equivalent related work experience may be substituted for education on a year-for-year basis.

Preferred candidates will ALSO have:

• Demonstrated leadership skills, and collaboration both internally and externally

• Ability to meet deadlines, including demonstrated organizational skills

• Knowledge of HCSS programs, settings, and systems

• Knowledge of investigation methods and techniques

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you're currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The mission of the Division of Licensing and Certification (DLC) is to ensure that Maine's citizens receive quality and effective health care and social services by developing and applying regulatory standards that help people have safe and appropriate outcomes.

Application Information:

For additional information about this position please contact Heather Hyatt, Associate Director at Heather.Hyatt@Maine.gov

Please submit all documents or files in PDF or Word format.

To request a paper application, please contact Mandy.Hernandez@Maine.gov

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State of Maine