| Location | Amherst, New York |
| Website | https://www.aitherhealth.com |
Status: Non exempt
Why this role is important:
The Connect Board Ticket Coordinator will play a crucial role in the Hive Department by accurately entering and managing tickets based on CRM notes. This individual will be responsible for reviewing CRM entries, deciphering the key details, and ensuring the information is properly input into the Connect Board system. This role requires strong attention to detail, critical thinking, and the ability to work independently.
Key Responsibilities:
Review CRM notes and extract relevant information to create accurate tickets in the Connect Board system.
Input and maintain ticket information so that team members can efficiently manage and act upon the tickets.
Ensure all ticket entries are accurate, complete, and adhere to department guidelines.
Collaborate with other team members to clarify information as needed.
Monitor and prioritize ticket entries to support efficient workflow in the Hive Department.
Assist in the upkeep of the Connect Board system by updating ticket statuses and closing tickets when appropriate.
Qulaifications:
Strong clerical skills with attention to detail and accuracy.
Ability to critically analyze and interpret CRM entries to extract relevant information.
Self-starter with excellent multitasking abilities and the ability to work independently.
Familiarity with medical terminology is a plus but not required.
Comfortable working in a fast-paced environment and adjusting to changing priorities.
Skills:
Excellent organizational skills and time management.
Strong written and verbal communication skills.
Basic knowledge of CRM systems and ticketing software (preferred).
Proficiency in computer applications such as Microsoft Office and web-based tools.
Working Conditions:
This is a full-time hourly position.
Work is primarily conducted in an office environment, but hybrid work is possible with management permission.
WhatYou'll Bring::
â High school diploma or GED
â Associates Degree preferred
â Knowledge of CPT codes, ICD-10 codes and Medical Terminology a plus
â Experience with lots and lots of phone calls, coming in and going out
â Ability to remain patient, level-headed and cool under pressure
â Critical thinking and the ability to direct assignments and ensure they are being completed timely
â Talent to communicate clearly - when you explain it, people get it
â PC and Windows experience
â Desire to help people and get them to those ah! moments
â A love for taking on difficult situations and finding creative solutions
â Natural talent for digging until you find a solution
â The attitude that anything worth doing is worth doing right - every single time
â Talent for ensuring nothing falls through the cracks on your watch
â Strong self management and time management skills
â Ability to maintain confidentiality
â The motivation to learn and constantly improve processes
â Mindset of a team-player - you'll be ready to jump in and help on any Aither task
â Based on business needs, hours outside your normally scheduled shift may be required
â Monday-Friday 830am-5pm EST work week
Physical Requirements:
Health Coverage â Multiple medical, dental, and vision plan options to fit your needs.
Life & Disability Insurance â Employer-paid life insurance plus optional supplemental coverage; short- and long-term disability included.
Retirement Savings â 401(k) plan with automatic enrollment, employer match, and Roth option.
Tax-Advantaged Accounts â Health Savings Account (HSA) for eligible plans, plus Flexible Spending Accounts (FSAs) for healthcare and dependent care.
Easy Enrollment â Core benefits begin the first of the month after 30 days; 401(k) kicks in after 60 days.
Paid PTO and SICK time
8 Paid Holidays