HIPP/IPPA Customer Service Representative

Job Title: HIPP/IPPA Customer Service Representative

Location: Austin, TX (Local candidates preferred, 100% Remote)

Duration: Contract - 6 months

Pay Range: $18/hr - $20/hr (W2)

Job ID: 411860

Work Authorization: No visa restrictions

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Customer Service Representative to join our team supporting HIPP/IPPA. The ideal candidate will have experience in customer contact and case resolution and a proven ability to document, escalate, and resolve customer issues in a timely manner.

Responsibilities:

• Provide functional and technical support for resolution of customer problems, incidents, issues, requests, and queries.
• Liaise with other support teams and product teams to drive timely resolution of requests and issues.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents.
• Focus on customer contact and service delivery rather than transaction processing.

Required Skills & Qualifications:

• Proficiency in customer service tools and ticketing systems.
• Strong analytical and problem-solving skills with attention to detail.
• Effective verbal and written communication and teamwork abilities.
• Experience in a customer support or contact center environment.

Preferred Skills:

• Bilingual capability.
• Experience supporting healthcare-related programs such as HIPP/IPPA.

Additional Details:

• Vaccination mandate: No.
• Travel and expenses: N/A.
• Budgeted bill rate: $27. Extension not planned.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.