Automotive Industry, Consulting, Customer Relations, Customer Support/Service, Detail Oriented, Driver's License, Health Plan, Problem Solving Skills, Resolve Customer Issues, Team Lead/Manager, Team Player, Telephone Skills
LOCATION
Portland, OR
POSTED
4 days ago
Job Summary:
The Luxury Service Consultant is responsible for providing exceptional service to high-end clientele, ensuring their luxury needs and preferences are met with utmost professionalism. This role involves managing a team of technicians, coordinating their schedules, and maintaining high standards of service quality. The consultant will serve as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and efficiently. This position operates on a Monday through Friday schedule.
Main Job Tasks and Responsibilities:
Check in customers
Cash out customers
Answer phone calls
Make phone calls
Advise customer of work and timelines needed for repairs
Assist service manager with daily needs
Education and Experience:
Understanding and basic knowledge of automotive vehicles
2 years or more as service consultant
Key Competencies:
Must be professional and prompt when communicating with customers
Must have a "Team" mentality
Strong attention to detail
Should be mature, highly motivated, flexible and decisive
Ability to solve problems, exercise judgement, and work with others on viable solutions
Must have good judgment and exceptional ability to establish and maintain effective personal relationships with supervisors, staff members, and customers
Ability to adapt to change as we are a growing company
Must have valid Oregon Driver’s license with an good driving record
Benefits:
Full time employment
Medical benefits
Retirement benefits
Paid vacation
The information contained in this job description is not an exhaustive list of the duties performed by this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.
Freeman Motor Company is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability,
marital or veteran status, sexual orientation, or any other legally protected status.
Freeman Motor Company prides itself as the #1 independent Dealership and Service Center in the Northwest. We continue to maintain a high percentage of repeat and referral business and only achieve this by hiring employees that believe in a high level of customer service and professionalism. Visit freemanmotor.com to learn more.
Salary
$80000.00 - $120000.00 per year
Benefits
Paid time off, Health insurance, Dental insurance, Vision insurance, 401(k) matching, Employee discount