HigherEd - Salesforce Business Analyst

IntraEdge, Inc. is a leading provider of technology solutions and services, specializing in Salesforce higher education implementations, consulting, and support. With a focus on delivering exceptional client experiences, IntraEdge helps organizations achieve their business objectives through innovative technology solutions. 

Location: United States/Canada

IntraEdge is seeking a talented Salesforce Business Analyst with a passion for higher education to join our team. In this role, you will play a critical role in bridging the gap between business needs and technical solutions, ensuring successful Salesforce implementations for our higher education clients.

As a Salesforce Business Analyst, you will collaborate closely with clients, project teams, and stakeholders to gather requirements, analyze processes, and document detailed functional specifications. You will be responsible for translating business needs into actionable requirements that drive the development of effective Salesforce solutions.

• Conduct in-depth business process analysis to identify opportunities for improvement and automation.
• Elicit, document, and validate business requirements through interviews, workshops, and documentation.
• Develop detailed functional specifications, user stories, and process flows.
• Create data mapping and conversion plans.
• Collaborate with technical teams to ensure that business requirements are accurately translated into technical designs.
• Support the development and testing of Salesforce solutions.
• Facilitate user acceptance testing (UAT) and gather feedback.
• Provide ongoing support to clients after project implementation.
• Stay up to date on Salesforce platform features and industry leading practices.

• Bachelor's degree in Business Administration, Information Systems, or a related field.
• 2+ years of experience as a Business Analyst, with a focus on Salesforce implementations.
• Experience configuring and implementing business functionality in Salesforce Sales, Service, or Education Clouds.
• Proven experience in higher education and the student lifecycle.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to translate complex business requirements into clear and concise documentation.
• Experience with data analysis and modeling.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Salesforce certifications (e.g., Salesforce Certified Business Analyst, Salesforce Administrator)
• Experience with Agile development methodologies.
• Knowledge of SQL and data visualization tools.