HIE Specialist

About Us:

CyncHealth is a statewide Health Information Exchange (HIE) with a purpose to achieve health care transformation through community betterment and collaboration while protecting the security and privacy of medical information. Join our team to play a key role in leading a health data utility, advancing interoperability, and improving healthcare.

Position Summary:

The HIE Specialist is responsible for supporting service and solution delivery for assigned business function. This position supports day-to-day operations, provides service line assistance, and customer service to support successful implementation, adoption, utilization, expansion, and ongoing satisfaction with assigned services, solution portfolio, and associated business functions.

Responsibilities include, but are not limited to the following:

• Support the development and execution of service line strategies that support organizational priorities, customer success, and market utilization growth of solution within assigned business function.
• Maintain working knowledge of assigned solutions, services, clinical workflows, operational processes, and regulatory requirements related to the Health Information Exchange (HIE) service line.
• Manage an assigned portfolio of HIE solutions and services, serving as the primary operational contact for participant organizations utilizing those solutions.
• Coordinate and support solution implementation, onboarding, adoption, participant training, workflow optimization, adoption, and ongoing service optimization activities for assigned services or solutions.
• Serve as a subject matter resource for healthcare participants utilizing assigned solutions and provide guidance on workflow adoption and best practices.
• Build and maintain productive working relationships with healthcare organizations, vendors, public health partners, government agencies, and other stakeholders.
• Participate in customer meetings, implementation sessions, advisory groups, user groups, and stakeholder engagements to support solution adoption and gather participant feedback.
• Maintain documentation in CRM solution related to customer interaction and account. Conduct solution demonstrations, educational sessions, onboarding presentations, and workflow training for participants and internal stakeholders.
• Escalate participant concerns, operational risks, adoption challenges, and enhancement opportunities to the Lead Service Director and appropriate internal stakeholders as needed.
• Monitor adoption, utilization, and participant engagement trends for assigned solutions and provide recommendations for improvement.
• Assist with annual assessments and competitive analyses of assigned solutions, including evaluation of participant needs, effectiveness, utilization, and alignment with industry trends.
• Maintain awareness of industry developments, interoperability standards, healthcare data exchange initiatives, and regulatory requirements impacting assigned solutions.
• Partner with the Operations Center, Engineering, Technology Operations, and Solution Support Specialist to investigate, document, communicate, and resolve participant issues and service concerns.
• Collect participant feedback, identify recurring themes, and provide recommendations for product enhancements, operational improvements, and roadmap consideration to Lead Service Director.
• Assist in developing communications related to assigned services, including onboarding updates, service changes, maintenance notifications, operational impacts, and participant education.
• Identify opportunities for expanded utilization, additional use cases, and service enhancements within assigned solutions. Coordinate fulfillment of such opportunities with internal stakeholders.
• Track operational deliverables, milestones, risks, dependencies, and performance measures associated with assigned solutions and participant engagements.
• Support development of solution documentation, implementation plans, workflow guidance, educational materials, standard operating procedures, and participant resources.
• Collaborate with Government and Strategic Partnerships, Compliance, Engineering, Technology Operations, Analytics, and Operations Center teams to support organizational initiatives and participant success.
• In partnership with the Operations Center, Engineering, and Solution Support Specialist, compile customer feedback, identify themes to incorporate into product or solution roadmaps.
• Support the completion of compliance assessments, internal audit review activities, standards and controls related action plans.
• Protect assets and the integrity, security, and privacy of information entrusted to or maintained by the organization.
• Model CyncHealth’s values and Code of Conduct.
• Other duties as assigned.

Experience/Requirements:

• Bachelor’s in healthcare administration, public health, epidemiology, or a related field required. Relevant professional experience may be substituted for this requirement.
• Minimum 3 years’ experience in a healthcare setting.
• Experience providing customer and operational support in a healthcare IT setting preferred.
• Knowledge of clinical data strongly preferred.
• Experience with PDMP, EHRs, or EMRs preferred.
• Working experience with Microsoft Office products.
• Ability to act with integrity and professionalism.
• Ability to collaborate effectively with internal teams and external stakeholders.
• Ability to adopt and respond to changing priorities and business needs.
• Ability to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Meticulous attention to detail.
• Strong decision-making, critical thinking, and problem-solving skills.
• Strong organizational and time management skills.

Physical Requirements:

• Ability to work on a computer for extended periods of time.
• Ability to stand or sit for extended periods of time.
• Hours are generally Monday-Friday, 8:00 AM-5:00 PM. As operational deliverable deadlines emerge there may be extended working hours.
• Light work requiring exertion up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Ability to work from La Vista, NE office with reliable and predictable attendance.

• Medical, Dental, & Vision
• 20 days paid time off annually + 9 paid holidays annually.
• Long & short-term disability (fully paid by CyncHealth)
• Life Insurance (fully paid by CyncHealth)
• 401(k) with 4% matching & immediate vesting
• Parental Leave
• Pet Insurance
• Other voluntary benefits

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for this position.

Must be authorized to work in the United States.