The HHR Ambassador/Attendant is responsible for all Players Club, and cash transactions, OTB bets, terminal knowledge, and fixes. Walking the floor to meet, greet, and provide our guests with a good customer experience. Safety and security of customers and overall site processes which follow the WHR company procedures.
Duties/Responsibilities:
• Must be 21 years or older.
• Punctuality: Critical to report for duty 5 minutes before the commencement of morning shifts and 15 minutes before the commencement of night shift changes.
• Maintain an acceptable level of attendance as absenteeism affects colleagues and the site's operations.
• Maintain a high standard of appearance and personal hygiene at all times in accordance with the procedures and requirements of the company.
• Cooperate with staff, colleagues, and superiors at all times.
• Communicate constantly with Manager with regard to matters arising during the shift.
• Responsible for securing terminal keys, counting cash drawers hourly and at closing of shifts to balance with reports.
• Assist in floor duties as assigned.
• Learn money handling to gain experience and organizational skills.
• Creates Players Club accounts, updates player information and general customer management system functions.
• Ensures accuracy in all responsibilities, including cash handling, logging, and processing paperwork.
• Assists guests with OTB bets and handicapping on HHR terminal.
• Places OTB wagers for customers.
• Explains Players Club card program benefits, property amenities, and promotions to customers.
• Have a complete understanding of the WHR employee handbook and adhere to the regulations contained within.
• Maintain confidentiality concerning company procedures, all company collections (money) from the terminals, safes, company operations and customer information.
• Handle cash in a secure manner and in accordance with all relevant procedures.
• Complete all procedures in a secure manner and in accordance to company policies.
• Complete all customer transactions accurately and in a timely fashion.
• Assist in the transfer of jackpot money to customers in a confidential and secure process.
• Ensure the work area (floor & counter) is clean before leaving.
• Handle all equipment with care on a daily basis.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property's AML (Anti Money Laundering) Policy.
• Monitor for suspicious activity as defined by the BSA and the property's AML Policy.
• Undertake limited technical duties under supervision.
• Performs other duties as assigned. Required Skills/Abilities: - Regular and reliable attendance.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Ability to work both independently and collaboratively.
- Proficient understanding and use of basic mathematical skills.
- Excellent time management skills.
- High degree of attention to detail and accuracy.
Education and Experience: - Knowledge of mechanical operations.
- At least 1 year customer service experience.
- Gaming industry experience preferred but not required.
Successful candidates must be 21 or older and able to pass a background check and drug screen. Salary DOE.
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