Helpdesk Technician-Tier 2

In this role, you will coordinate with our Managed Service Provider and provide hands-on, day-to-day support for our networking, software, and cybersecurity operations in tandem with existing outsourced partners. Job Details: Infrastructure Maintenance: Coordinate with our MSP to help oversee firewalls, networking equipment, servers, databases, malware protection, and VOIP phone systems.

We have an immediate opening for a Helpdesk Technician in Canton, GA.  In this role, you will coordinate with our Managed Service Provider and provide hands-on, day-to-day support for our networking, software, and cybersecurity operations in tandem with existing outsourced partners.
 
Required:

• 3-5 Years in IT: Endpoint, network, system administration, or engineering experience recommended.
• Microsoft Office 365: Proficiency with the full suite, especially Exchange Online and SharePoint.
• Firewalls & Networking: Hands-on with WatchGuard, switching, and routing basics.
• Bachelor’s degree in computer science, networking, IT, or equivalent work experience is preferred (not a must).
• MCSE/MCSA, Security+, and VMware Certified Professional are a plus.
• Technical Troubleshooting: Proficiency in quickly diagnosing and resolving hardware, software, and network issues.
• Windows & Network Security: Solid understanding of Windows environments, plus fundamentals of network and computer security.
• Active Directory & DNS: Hands-on experience with AD/LDAP, DNS, and Identity Access Management.
• Manufacturing Environment (Preferred): Prior exposure to DFARS/CMMC compliance or similar regulated industries is beneficial.
• Bonus Tools Experience: Familiarity with JIRA, Confluence, DUO, Windows Defender, WatchGuard VPN, and VMware ESXi.

Job Details: 

• Infrastructure Maintenance: Coordinate with our MSP to help oversee firewalls, networking equipment, servers, databases, malware protection, and VOIP phone systems.
• Hardware/Software Management: Install, configure, secure, and maintain hardware, software, printers, and scanners.
• Technical Support: Provide Tier-2 technical support in-person or via phone, ensuring swift issue resolution.
• User & Account Administration: Manage user accounts, email maintenance, password resets, account lockouts, and identify hardware/software/service needs.
• Vendor Coordination: Collaborate with our MSP to handle server backups, critical software/databases, and network security/connectivity.
• Office 365 Expertise: Serve as a hands-on subject matter expert for Exchange Online, SharePoint, Teams, and other O365 applications.

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Pay Range:-$40-$48/hr
Location: Canton, GA
Please contact with interest: Wendy 678-802-6616
wendyc@selectek.net