Helpdesk Technician

Last Energy

  • Austin, TX
  • 9 days ago

    Highlights

    Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results.

    Numbers & Facts

    LocationAustin, TX

    Description

    Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device provisioning while working directly alongside a lean IT team supporting a compliance-driven environment.

    This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results.

    Key Duties & Responsibilities

    • Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users
    • Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking
    • Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet
    • Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified
    • Other duties as assigned

    Qualifications

    • 1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts
    • Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch
    • Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
    • Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred
    • Enthusiastic about being on-site 5 days a week

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