Helpdesk Support Technician

This role serves as the primary point of contact for IT-related issues and service requests, assisting users with hardware, software, password, email, and connectivity concerns while delivering exceptional customer service. We are seeking a customer-focused Helpdesk Support Technician to provide first-line technical support to end users in a fast-paced environment.

Helpdesk Support Technician - Tallahassee, FL

$18-$20/hour

We are seeking a customer-focused Helpdesk Support Technician to provide first-line technical support to end users in a fast-paced environment. This role serves as the primary point of contact for IT-related issues and service requests, assisting users with hardware, software, password, email, and connectivity concerns while delivering exceptional customer service.

Responsibilities:

• Respond to and document IT service requests and incidents
• Provide first-level troubleshooting for hardware, software, email, and system issues
• Support Microsoft Windows and Microsoft 365 applications
• Reset passwords and assist with user account support
• Escalate complex technical issues to appropriate IT teams
• Track and update tickets through resolution
• Maintain accurate documentation of issues and solutions
• Deliver professional and timely support to end users

Requirements:

• High school diploma or equivalent
• 1+ year of helpdesk, technical support, customer support, or IT experience
• Familiarity with Windows operating systems and Microsoft 365
• Strong communication, problem-solving, and customer service skills
• Experience using a ticketing system preferred
• Associate degree or related technical training preferred

This is an excellent opportunity for an individual looking to grow their IT career while gaining experience in a collaborative and technology-driven environment.

Location: Tallahassee, FL

Schedule: Full-time

Experience: 1+ year preferred

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