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Helpdesk Support Level II (MSP)

K2 Staffing

  • Los Angeles, California
  • 22 days ago

    Highlights

    A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software. Qualifications & Requirements Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support


    Numbers & Facts

    LocationLos Angeles, California

    Description

    Summary

    Our client is a leading IT Solutions Company which is in need of a part-time Helpdesk Support Level II contractor.  This position will require the individual to come into the office (not remote).  A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.

    Duties & Responsibilities
    • End User assistance related to RingCentral, Microsoft Suite, video conferencing hardware, badge printer system, all the hardware in the building and initial and ongoing TRAINING of team members
    • Act as an escalation point for national customer device outages and performance issues.
    • Monitors alert systems and take appropriate action as per guidelines.
    • Ability to use various messages in an event log to affect repairs.
    • Receive escalated service requests requiring enhanced response.
    • New User On-boarding
    • Network Services and Equipment Installation
    • LAN/WAN Installation and Maintenance Support
    • Network Hardware Support and Installation
    • On-site and after hours Maintenance
    • Door card access, wander guard, lighting, HVAC
    Qualifications & Requirements
    • Four (4) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support

    • History of network and firewall administration (Cisco, Sophos, Sonicwall).

    • Strong network, server, and workstation trouble-shooting knowledge.

    • Excellent customer service skills (courteous, tactful, and professional demeanor).
    • Excellent written and verbal communication skills, with experience presenting to groups.
    • Reliable work ethic.

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