Hi,
Please let me know your interest in the below position
Role: Helpdesk specialist
Location: Washington, DC
Duration: 12 months
Pay rate: $35/hr on 1099/C2C
Job ID: OCTO - DCPS Helpdesk Specialist Journeyman - 809877
Client: DCPS/OCTO, DC govt
100% Onsite role and only locals to DC/VA/MD
In person interview
Description:
OCTO Helps is looking to add to its DCPS DC Public School Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Roles and Responsibilities Include:
- Resolve technical issues and closing out assigned.
Service/Incidents requests within the agency's Service Level Agreements. - Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
- Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
- Log and route service requests and incidents in an incident management system.
- Provide a high level of customer service to end users on a daily basis.
- Provide technical expertise related to Microsoft Products, such as Microsoft Office,
- Windows operating systems, as well as other related Microsoft applications.
- Troubleshoot issues related to agency specific applications and web applications.
- Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
- Collaborate with the IT leadership team to test and implement cost effective technology for District.
- Maintain service level agreements related to Desk Side support Service/Incident requests.
- Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
Required Skills
- Bachelor’s degree in IT or related field or equivalent experience
- 6 years of experience providing second-tier support to end users, server, or mainframe apps/hardware
- 6 years of experience Strong Customer Service Skills
- 6 years of experience in troubleshooting complex software related issues
- 6 years of experience making nontechnical users comfortable with complex technology concepts
- 6 years of experience with Microsoft Office Suite
- 6 years of experience supporting desktop operating systems (Windows 11 Mac OSX 10.10.X)
Regards
Kanchan Illa
CSZNet, Inc.
Direct: 202-903-0969
Email: kanchan.illa@csznet.com