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Helpdesk Specialist Journeyman with Min 10yrs exp (In Person Interview)(ONSITE_only Local to DMV Area)

Advanced American Technologies, Inc

  • 200 I St. SE, DC
  • 4 days ago

    Highlights

    Skill Matrix Experience with Business workflow processes Required / Desired Amount of Experience Years of Experience Bachelor's degree in IT or related field or equivalent experience Required 10 Years Providing second-tier support to end users, server, or mainframe apps/hardware Required 6 Years Strong Customer Service Skills Required 6 Years Expertise in troubleshooting complex software related issues Required 6 Years Can demonstrate experience making nontechnical users comfortable with complex technology concepts Required 6 Years Knowledge of Microsoft Office Suite Required 5 Years Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X) Highly desired 5 Years Diagnosing and resolving end user computer/computer peripherals problems Highly desired 5 Years Documenting, tracking, and monitoring end user, server, or hardware problems Highly desired 5 Years Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.

    Numbers & Facts

    Location200 I St. SE, DC

    Description

    We are looking for a Helpdesk Specialist Journeyman (Min 10+ Yrs. Exp) ONSITE (In Person Interview).
    POSITION DESCRIPTION
    DIRECT CLIENT Position
    Number of positions:2(TWO)
    Length: 12 Months+
    Work Address: Washington DC 20003
    Immediate interviews In Person Interview
    Please Note this position is ONSITE

    Roles and Responsibilities Include:
    • Resolve technical issues and closing out assigned.
    • Service/Incidents requests within the agency's Service Level Agreements.
    • Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
    • Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
    • Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
    • Log and route service requests and incidents in an incident management system.
    • Provide a high level of customer service to end users on a daily basis.
    • Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
    • Troubleshoot issues related to agency specific applications and web applications.
    • Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
    • Collaborate with the IT leadership team to test and implement cost effective technology for District.
    • Maintain service level agreements related to Desk Side support Service/Incident requests.
    • Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
    Required/Desired Skills
    Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
    Skill Matrix
    Experience with Business workflow processes
    Required / Desired
    Amount
    of Experience
    Years of Experience
    Bachelor's degree in IT or related field or equivalent experience
    Required
    10
    Years
    Providing second-tier support to end users, server, or mainframe apps/hardware
    Required
    6
    Years
    Strong Customer Service Skills
    Required
    6
    Years
    Expertise in troubleshooting complex software related issues
    Required
    6
    Years
    Can demonstrate experience making nontechnical users comfortable with complex technology concepts
    Required
    6
    Years
    Knowledge of Microsoft Office Suite
    Required
    5
    Years
    Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X)
    Highly desired
    5
    Years
    Diagnosing and resolving end user computer/computer peripherals problems
    Highly desired
    5
    Years
    Documenting, tracking, and monitoring end user, server, or hardware problems
    Highly desired
    5
    Years

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