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Helpdesk Analyst Tier 1

GSD Search, LLC

Nashville, TN

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JOB DETAILS
SALARY
$55,000–$60,000 Per Hour
SKILLS
Analysis Skills, Best Practices, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, Customer Support/Service, Establish Priorities, Executive Assistant Skills , Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Information Technology & Information Systems, Microsoft Access Database, Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Microsoft Windows System Administration, Multiplatform/Cross-Platform, Multitasking, Network Configuration Management, Network Systems, Organizational Skills, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Systems Administration/Management, Technical Support, Time Management, User Account Administration, Writing Skills
LOCATION
Nashville, TN
POSTED
11 days ago

Job Title: IT Helpdesk Specialist

Location: Brentwood TN
Employment Type: Direct Hire

**3 Positions Open (2 Onsite & 1 Remote)
  • 2 Positions are Mon - Fri 8-5
  • 1 Position will be Mon - Fri 12 - 9PM (remote)

Overview:

We are seeking an experienced IT Helpdesk Specialist to join our team and provide top-tier technical support to our end users and executives. This role focuses on delivering high-quality service and ensuring seamless operations across various IT platforms. The ideal candidate will have a strong background in Active Directory (setup, configuration, and group policy), Windows OS, Office 365 (including user permissions and access), and incident management.

Key Responsibilities:

  • Provide help desk and service desk support, responding to and resolving technical issues related to hardware, software, network, and system configurations.
  • Manage user accounts, permissions, and access through Active Directory and Office 365.
  • Configure and troubleshoot Active Directory, including setting up and modifying group policies.
  • Administer and support Windows OS environments, ensuring smooth functionality and resolving issues in a timely manner.
  • Handle incident management, prioritizing and escalating issues as needed to minimize downtime.
  • Offer white-glove IT support to end users and onsite executives, delivering exceptional customer service with a professional and courteous approach.
  • Maintain clear and effective communication with users, ensuring a positive experience and quick resolution of technical issues.
  • Document incidents, requests, and solutions in the service desk system for future reference and reporting.
  • Assist in user training and offer guidance on best practices for system and software usage.

Qualifications:

  • Proven experience in an IT Helpdesk or Service Desk role with a focus on Active Directory (setup, configuration, and group policy).
  • Proficient in Windows OS and Microsoft Office 365 (user permissions & access).
  • Strong incident management skills, with the ability to troubleshoot and resolve technical issues efficiently.
  • Exceptional customer service mindset, with a white-glove approach to supporting both end users and executives.
  • Excellent communication skills, both written and verbal, with a focus on clear, professional interaction.
  • Ability to work onsite in Nashville for the first 90 days, transitioning to a hybrid model (3 days onsite, 2 days remote).
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

Preferred:

  • Previous experience supporting executive-level employees in a corporate environment.
  • Familiarity with IT service management tools and processes.
  • Certifications such as CompTIA A+, ITIL, or Microsoft 365 Fundamentals are a plus.

Compensation: Competitive, commensurate with experience.

Schedule: Full-time, Onsite in Brentwood

 

About the Company

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GSD Search, LLC