Helpdesk Analyst

The Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner ensures maximum access to and implementation of technology services and resources.Primary Accountabilities:

Provide technical assistance and support related to computer systems, software, and hardwareAdminister primary the Microsoft stack including WindowsMaintain documentation of technical maintenance proceduresMaintain daily performance of computer systemsMaintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, VOIP phonesDetermine users' technical needs and provide them with appropriate solutionsAssist in the support of VMware environmentMaintain network user accounts through Microsoft O365Resolve help desk tickets as assigned; Freshservice Helpdesk

Technical Requirements:

Desktop/Laptop:Antivirus, Basic Troubleshooting, Firmware Upgrades, ImagingMicrosoft Stack: Active Directory, Office 365, Powershell, Windows, Exchange, Entra ID

Security Applications:Duo, Imprivata, Envoy, Delinea, BigFix, Crowdstrike

Education:Associate degree or equivalent with a minimum 5+ years related experience and/or training, with at least 3 years of experience with Microsoft Active Directory Services.

OR a Bachelor's degree in Computer Science, MIS, IT or related field with a minimum of 2+ years of related experience, with at least 1 year of experience with Microsoft Active Directory Services.

Experience with Microsoft Active Directory, Microsoft Terminal Services, and VMWare preferred.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is frequently required to walk. The employee is frequently required to sit; the employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.