A leading healthcare organization is seeking an IT Support Specialist to join a fast-paced technical support team. This role supports internal staff, patients, and visitors by resolving a wide range of technology issues in a high-volume environment. This is an excellent opportunity for someone who enjoys troubleshooting, providing exceptional customer service, and working in a mission-driven setting.
Key Responsibilities
- Provide technical support for end users across multiple platforms and devices
- Troubleshoot hardware, software, application, and connectivity issues
- Support Windows environments, mobile devices, virtual desktop technologies, and clinical applications
- Manage and resolve approximately 35–40 support tickets daily within a ticketing system
- Deliver remote support and device management assistance
- Escalate complex technical issues when necessary
- Maintain accurate documentation and ticket updates
- Collaborate closely with team members to ensure timely issue resolution
Qualifications- CompTIA A+ Certification required
- 2+ years of hands-on help desk experience at time of conversion
- Experience supporting Windows operating systems and mobile devices
- Strong troubleshooting and problem-solving abilities
- Excellent customer service and communication skills
- Ability to work effectively in a team-oriented, fast-paced environment
- Strong attention to detail and organizational skills
Additional Information- Position is fully onsite for the first 6 months
- Upon permanent conversion, hybrid schedule available with 3 days remote per week
- Shift for the first two weeks is M-F 8-5 and then shifts to Tuesday - Saturday 10pm-6:30am
- Opportunity to grow within a stable and collaborative healthcare technology environment
“ TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!”