We are seeking an experienced Helpdesk Analyst to provide technical support in a fast-paced healthcare environment. This role will troubleshoot hardware, software, application, and connectivity issues while providing excellent support to staff.
Numbers & Facts
Location
Atlanta, GA
Description
Job Title- Helpdesk Analyst Pay rate- $25/hour Location- Atlanta GA 30329 Schedule: - Training: Monday–Friday, 8:30 AM–5:00 PM for 1 week After training schedule: Friday–Tuesday, 6:00 AM–2:30 PM 100% onsite for the initial 6-month contract Hybrid schedule after conversion
We are seeking an experienced Helpdesk Analyst to provide technical support in a fast-paced healthcare environment. This role will troubleshoot hardware, software, application, and connectivity issues while providing excellent support to staff.
Responsibilities
Troubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCM
Manage approximately 35–40 tickets daily through ServiceNow
Provide remote technical support using SCCM
Document, resolve, and escalate technical issues as needed
Deliver professional, customer-focused IT support
Requirements
CompTIA A+ Certification – REQUIRED
2+ years of IT support/help desk experience
Strong troubleshooting and customer service skills
Experience with ServiceNow, Windows, and remote support tools preferred
Detail-oriented team player who can work independently