Helpdesk Administrator

At Skanska were shaping the way we live work and connect. As one of the worlds largest construction and development companies we work together with customers communities and partners to shape a better society. Skanska Building Services is at the forefront of facilities management trusted by clients to deliver excellence every time. One of our flagship contracts is with the Ministry of Defence at a major base near Watford - a complex high-profile environment where we provide a full range of hard soft and technical FM services. We now have a great opportunity to join the Support Services team on site for a full time Helpdesk Administrator - joining a team that work on a shift rota - meaning you will be required to work both night and day shifts As the Helpdesk Administrator - Shift you will Answer all telephone calls within 12 seconds. Answer all emails within 7 minutes and log HDs where needed. Make sure customers are phonedemailed if a call back has been requested on an HD. Provide support to accommodation when needed during working hours. Complete weekly tasks that are emailed out on a Monday. Ordering the stationary for the office May be required to cover shifts for holidaysickness. Other jobs as per managers discretion We are looking for Excellent telephone manner Ability to manage multiple tasks. Able to work 12 hour nights and days on a rota Basic computer knowledge Team player Calm under pressure. Professional Good written and spoken English. What we offer 247 digital GP service for you and your family Financial wellbeing and employee assistance Professional development Enhanced family benefits including maternity paternity dependants and parental bereavement leave Inclusion and Diversity We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking helping us to build successful and high-performing teams. We call it The Skanska Way. Flexible working Where possible we offer a range of flexible working options and we would be happy to discuss this at the application stage if this is something youd like to explore. Reasonable adjustments We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application please contact us at recruitmentskanska.co.uk or call 0330 105 2000 - Option 5 & 1. Closing date We encourage you to apply as early as possible as the closing date may be subject to change. If this role would be of interest please click apply and join our team of 27000 problem solvers and creative thinkers where knowledge is our greatest creation. We share listen and support your success - every step of the way.